Mackenzie Robbins
Durand,WI
Summary
Highly motivated and dedicated team player with a primary focus on surpassing expectations and achieving goals. Excellent communication and interpersonal skills honed through current and past roles. Excels in fostering positive relationships and ensuring effective collaboration. Passionate about problem-solving and thrives on finding innovative solutions. Continuously driven to expand knowledge and skill set. Eager to contribute to team success.
Overview
6
6
years of professional experience
Work History
Bartender
Buffalo Saloon
09.2022 - Current
- As a bartender I am organized and passionate about serving in a warm and fun environment, along with exceeding customers’ needs
- I also perform an inventory count including, liquor, food, glasses and other needs for our sales
- I count and record sales at the end of my shifts
- I recruit and help train in new bartenders as needed
- Bartending has taught me great multitasking skills along with increasing my customer service skills
Marketing Manager, Customer Sales Representative
Alliance Bank
07.2022 - Current
- As a dedicated Marketing Manager, I have gained experience implementing marketing strategies and increasing site traffic
- I work on various projects, to include through social media management, search engine optimization and web marketing
- As an experienced customer service representative, I continue to grow in a professional atmosphere, setting out to achieve new goals and prioritizing my many job duties
- Some of these duties include managing financial information, safeguarding customer privacy, balancing daily reports and informing our customers of current products and services that best suit their individual needs
Bartender/Sever
Sliced
09.2024 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Beth’s Café
01.2019 - 01.2023
- Dedicated server with over four years of experience providing excellent customer service to restaurant guests
- As a main host I was responsible for training new servers with the proper knowledge in etiquette, procedures, safety, and scheduling
- Also observing the dining room to make sure customer needs are fulfilled and to help answer any questions
- With serving comes a lot of patience with customers, communication with kitchen and other serving staff, problem solving, and improving time management
Education
Diploma -
Cochrane-Fountain City High School
Fountain City, WI01.2022
Skills
- Marketing
- Computer skills
- Data analytics
- Problem solving
- Creativity
- Customer Service
- Cash handling
- Leadership
- Order taking
- Safe food handling
- Handling complaints
- POS systems
Timeline
Bartender/Sever
Sliced
09.2024 - 03.2025
Bartender
Buffalo Saloon
09.2022 - Current
Marketing Manager, Customer Sales Representative
Alliance Bank
07.2022 - Current
Waitress
Beth’s Café
01.2019 - 01.2023
Diploma -
Cochrane-Fountain City High School
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