Mackenzie Roberts
6935 Carson Drive Saranac,MI
Summary
An energetic and skilled multitasker with superior work ethic and good teamwork, problem-solving and communication skills. Willing to take on any task to help team. Motivated to learn, grow and excel in the business world. Values building and maintaining customer relationships and improving work culture.
Overview
4
4
years of professional experience
Work History
Logistics Consultant (Part Time)
DT Logistics
08.2023 - 02.2024
- Ensured carriers made on time pick ups and deliveries.
- Quoted current and potential customers on their specific lanes and commodity throughout the U.S. based off of current market data.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings for clients without compromising service quality.
Recruiter
Actalent
12.2022 - 06.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions. (architecture, construction, and engineering specifically)
Logistics Consultant
Fifth Wheel Freight
06.2022 - 11.2022
- Prospected for leads and converted them to customers.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints for shipments.
- Had 9+ new customers, almost $18k in profit, over $100k in revenue in 5 months.
Information Assistant
Ferris State University Center
01.2020 - 05.2022
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Provided technical assistance to students
- Welcome visitors each day with friendly greeting, answer general questions, gather nature of visit and direct to specific offices
Internship
Top Flite Financial
05.2021 - 08.2021
- Answered incoming telephone calls, ran credit reports, sent appraisals, and collected borrower information
- Requested verifications of employment for borrower
- Sorted and organized files, spreadsheets and reports
Education
Bachelor of Science - Public Relations, Marketing and Sales
Ferris State University
Big Rapids, MI08.2022
Skills
- Excellent Communication
- Problem-Solving
- Carrier negotiations and quoting
- Data Entry
Software
- Excel
- EMS
- Microsoft Teams/Outlook
- Encompass
- Aljex
- DAT
Timeline
Logistics Consultant (Part Time)
DT Logistics
08.2023 - 02.2024
Recruiter
Actalent
12.2022 - 06.2023
Logistics Consultant
Fifth Wheel Freight
06.2022 - 11.2022
Internship
Top Flite Financial
05.2021 - 08.2021
Information Assistant
Ferris State University Center
01.2020 - 05.2022
Bachelor of Science - Public Relations, Marketing and Sales
Ferris State University
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