MacKenzie Roberts
Clarkston,MI
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant III
Trinity Health IHA Medical Group
Clarkston, MI
07.2021 - Current
- Oversaw work of medical assistant student technicians and externs to educate on proper procedures and how to prioritize care tasks
- Supported student educational and vocational planning to help each optimize learning strategies and reap long term career benefits
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Taught patients about medications, procedures, and care plan instructions
- Successfully completed Preceptor Academy January 2025
Medical Assistant I
St Joseph Urgent Care
Lake Orion, MI
04.2019 - 07.2021
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Performed medical records management, including organizing and scanning documents
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
Lead Medical Assistant
Associated Obstetrics and Gynecology
Clarkston, MI
01.2018 - 04.2019
- Lead and coordinate daily operations of the medical assistant team efficiently
- Mentor and train new medical assistants on best practices and protocols
- Ensure compliance with healthcare regulations and maintain patient confidentiality
- Analyze patient data trends to improve clinical workflows and patient outcomes
- Develop and execute strategic plans for process improvements in clinical settings
- Coordinate inventory management using automated systems to ensure supply availability
- Conduct regular team meetings to discuss updates and address operational challenges
Team Lead
General Motors
Lake Orion, MI
04.2013 - 12.2015
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Trained new team members by relaying information on company procedures and safety requirements
- Managed schedules, accepted time off requests and found coverage for short shifts
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Customer Service Manager
McDonalds
Lake Orion, MI
01.2009 - 04.2013
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Took ownership of customer issues and followed problems through to resolution
- Collaborated with upper management to improve customer service processes and support structures company wide
Education
Bachelor of Applied Science - Health Care Management
University of Michigan
Flint, MI04.2025
Associate of Applied Science -
Oakland Community College
Bloomfield Hills, MI12.2017
Skills
- Problem solving
- Basic life support
- Time management
- HIPAA compliance
- Conflict management
- Safety compliance
- Team collaboration
- Team leadership
- Customer service
- Staff training
- Healthcare analytics
- Data-driven decision making
- Effective communication
- Clinical and administrative support
Certification
- Analytics in Healthcare Management and Administration March - 2025
- Healthcare Analytics Essentials - March 2025
- Introduction to Healthcare Management - March 2025
- Certified Medical Assistant (AAMA)
References
References available upon request.
Timeline
Medical Assistant III
Trinity Health IHA Medical Group
07.2021 - Current
Medical Assistant I
St Joseph Urgent Care
04.2019 - 07.2021
Lead Medical Assistant
Associated Obstetrics and Gynecology
01.2018 - 04.2019
Team Lead
General Motors
04.2013 - 12.2015
Customer Service Manager
McDonalds
01.2009 - 04.2013
Bachelor of Applied Science - Health Care Management
University of Michigan
Associate of Applied Science -
Oakland Community College
Similar Profiles
Ralph HannaRalph Hanna
Cyber Security Analyst - Intern at Trinity Health IHA Medical GroupCyber Security Analyst - Intern at Trinity Health IHA Medical Group
Bethanny McLaneBethanny McLane
Lead EMR Analyst at Trinity Health IHA Medical GroupLead EMR Analyst at Trinity Health IHA Medical Group
Amanda HawkinsAmanda Hawkins
Clinical Condition Documentation Specialist at Trinity Health IHA Medical GroupClinical Condition Documentation Specialist at Trinity Health IHA Medical Group
Ashley EllerAshley Eller
PMHNP Student at Hamilton Community Health NetworkPMHNP Student at Hamilton Community Health Network
Theresa Perkins-NewtonTheresa Perkins-Newton
Elementary Teacher at Lake Orion SchoolsElementary Teacher at Lake Orion Schools