Tonya Davis
Humble,Texas
Summary
Dynamic Medical Assistant with extensive experience at UT Health, excelling in patient education and referral management. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in electronic health records and adept at thriving in fast-paced environments, ensuring high-quality care and compliance with HIPAA regulations.
Overview
23
23
years of professional experience
Work History
Medical Assistant III
UT Health
Houston, TX
01.2010 - Current
- Assisted physicians and nurses in patient examinations and procedures.
- Managed patient intake process, including obtaining medical histories and updating records.
- Executed data entry tasks in hybrid work environment, ensuring accuracy in electronic records.
- Scheduled appointments and coordinated referrals for patients.
- Performed administrative tasks such as answering phones, verifying insurance information, and processing billing and payments.
- Contributed to a positive patient experience by ensuring comfort, privacy, and safety at all times.
- Completion of FMLA & Disability Forms, Prior Authorizations, Referrals
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient workflows efficiently.
- Provided patient education on medications and treatment plans.
- Collected and processed laboratory samples for diagnostic testing.
- Maintained cleanliness and organization of examination rooms.
- Communicated effectively with patients to address concerns and inquiries.
- Supported administrative tasks, including billing and insurance verification.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Scheduled appointments for patients via phone and in person.
- Conducted cleaning and maintenance of medical equipment according to established procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided education to patients regarding their medications, procedures, and instructions from physicians.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Collaborated in team meetings to enhance workflows, focusing on better patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Processed and filed insurance claim forms accurately according to applicable regulations.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Processed payments to support administrative staff, contributing to streamlined financial operations.
- Assisted customers with inquiries and resolved issues efficiently.
- Guided customers through product selection and service options.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to streamline communication processes.
- Maintained knowledge of company products and services for effective support.
- Documented customer interactions in the company database systematically.
- Provided feedback to management on recurring customer concerns.
- Coordinated referrals between patients and healthcare providers efficiently.
- Managed appointment scheduling for multiple specialists daily.
- Communicated with patients to collect necessary information promptly.
- Ensured accurate documentation of referral processes and patient records.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Assisted in the development of referral processes and procedures.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated regularly with patients regarding their care plans following a referral.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Medical Assistant
Northwest Physicians
Houston, Texas
09.2009 - 01.2010
- Prepared examination rooms, ensuring proper sterilization of instruments for safe patient care.
- Assisted physicians during patient examinations and medical procedures.
- Scheduled appointments and coordinated patient follow-up care efficiently.
- Provided patient education on medications and treatment plans clearly.
- Facilitated effective communication between patients and healthcare providers to enhance patient experience.
- Maintained clean, stocked examination rooms, ensuring readiness for incoming patients.
- Collected and processed laboratory specimens for testing accurately.
Medical Assistant
Cypress Physicians
Houston, Texas
09.2005 - 06.2009
- Prepared examination rooms and ensured proper sterilization of medical instruments.
- Assisted physicians during patient examinations and medical procedures.
- Scheduled appointments and coordinated patient follow-up care efficiently.
- Provided patient education on medications and treatment plans clearly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Referral Coordinator
Basaldua & Heller-
Houston, Texas
01.2003 - 09.2005
- Receive and process referral requests from healthcare providers, patients, and insurance companies.
- Verify patient insurance coverage and obtain pre-authorizations as necessary.
- Coordinate appointments with specialists, diagnostic tests, and other medical services as directed by healthcare providers.
- Communicate with patients to provide instructions regarding referrals, appointments, and necessary documentation.
- Maintain accurate and up-to-date records of referral authorizations, appointments, and communications.
- Collaborate with healthcare providers and insurance companies to resolve issues related to referrals and authorizations.
- Monitor referral turnaround times and follow up on pending referrals to ensure timely completion.
- Provide support and assistance to patients and healthcare providers regarding referral-related inquiries.
- Stay informed about changes in insurance regulations, referral processes, and healthcare policies.
- Participate in training and development opportunities to enhance knowledge and skills related to referral coordination.
- Adhered to HIPAA standards.
Education
Clinical Medical Assistant -
Texas School of Business
Texas01-2003
Skills
- Deescalating situations
- Problem solving
- Fast-paced environments
- Attention to detail
- Organization
- Collaboration
- High-quality care
- Independence
- Accuracy
- Precision
- HIPAA compliance
- Policies & Protocols
- Computer proficiency
- Adaptability
- Taking vitals
- Third Party Billing
- Adjudication
- Oral communication skills
- Electronic health records
- Patient education
- Medical procedure assistance
- Vital signs measurement
- Team collaboration
- Data entry
- Communication skills
- Customer service
- Reliable transportation
- Time management
- Insurance claims
- Quick problem solver
- Diagnostic procedures
- Case management
- Patient-focused care
- Calm and level-headed under duress
- Payment collection
- Diagnostic testing assistance
- Diagnostic equipment expertise
- Stocking supplies
- IDX appointment scheduling
- Patient scheduling
- Medical equipment operation
- Patient feeding
- Customer relationship management (CRM)
- Stress test administration
- Referral management
- Appointment coordination
- Insurance verification
- CPR
- EKG set up and monitoring
- Telehealth coordination
- Emergency room procedures
- Maintaining confidentiality
- Family education
- Patient triage
Timeline
Medical Assistant III
UT Health
01.2010 - Current
Medical Assistant
Northwest Physicians
09.2009 - 01.2010
Medical Assistant
Cypress Physicians
09.2005 - 06.2009
Referral Coordinator
Basaldua & Heller-
01.2003 - 09.2005
Clinical Medical Assistant -
Texas School of Business