Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Dews

Cincinnati,OH

Summary

Proactive Customer Service Representative with extensive experience in addressing customer requests and resolving complaints. Skilled in problem-solving, active listening, critical thinking, and deescalating situations, delivering superior service to enhance customer loyalty and satisfaction. Proven ability to handle transactions accurately and efficiently, ensuring a seamless customer experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Rumoke
05.2023 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • I also had to deescalate many situation depending on the customers needs

Cashier

Elis
10.2019 - 05.2022
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items on the menu.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Performed cash, card transactions to complete customer purchases.
  • i would take the customers orders as soon as they walked in the restaurant and then i would bring out the order to them when ready i would also go check on them at there table to see if there was anything else that they may have needed assistants with

Education

High School Diploma -

Ross High School
Hamilton, OH
05-2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • deescalating situations

Timeline

Customer Service Representative

Rumoke
05.2023 - 09.2024

Cashier

Elis
10.2019 - 05.2022

High School Diploma -

Ross High School
Lauren Dews