Mackenzie Roberts
Lowell,MI
Summary
An energetic and skilled connector with great teamwork, networking, problem-solving, and communication skills. Values building and maintaining client relationships and improving work culture.
Overview
6
6
years of professional experience
Work History
Business Development
Granger Construction Company
Grand Rapids, MI
11.2024 - Current
- Identifying new business development opportunities through networking events, conferences, and trade shows.
- Meeting regularly with internal BD teams to consolidate market feedback and reports while researching potential markers and identifying growth opportunities.
- Conducting client surveys for NPS (net promoter score) on jobs $3 million and above.
- Helping drive community engagement efforts within Granger's West Michigan office.
- Connecting Granger's various construction professionals to appropriate leads and connections based off of specific market segment expertise.
Logistics Consultant (Part Time)
DT Logistics
Reed City, MI
08.2023 - 02.2024
- Ensured carriers made on time pick ups and deliveries.
- Quoted current and potential customers on their specific lanes and commodity throughout the U.S. based off of current market data.
- Negotiated favorable shipping rates with carriers
Recruiter
Actalent
Grand Rapids, MI
12.2022 - 06.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume and set up interview
- Developed strong understanding of industries served (architecture, construction, and engineering specifically)
Logistics Consultant
Fifth Wheel Freight
Kentwood, MI
06.2022 - 11.2022
- Prospected for leads and converted them to customers.
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints for shipments.
- Had 9+ new customers, almost $18k in profit, over $100k in revenue in 5 months.
Information Assistant
Ferris State University Center
Big Rapids, MI
01.2020 - 05.2022
- Provided technical assistance to students
- Welcomed visitors each day with friendly greeting, answer general questions, gather nature of visit and direct to specific offices
Internship
Top Flite Financial
Grand Rapids, MI
05.2021 - 08.2021
- Answered incoming telephone calls, ran credit reports, sent appraisals, and collected borrower information
- Requested verifications of employment for borrower
- Sorted and organized files, spreadsheets and reports
Education
Bachelor of Science - Public Relations, Marketing and Sales
Ferris State University
Big Rapids, MI08-2022
Skills
- Communication & Networking
- Negotiations/Quoting
- Brand Awareness & Community Engagement
- Excel, Microsoft Teams, Co-Pilot
- Outlook, Encompass, DAT
- CRM management (Unanet Cosential)
Groups
- CREW WM
- Inforum AEC Group
- Grand Rapids Chamber
- The Right Place
- IFMA
Timeline
Business Development
Granger Construction Company
11.2024 - Current
Logistics Consultant (Part Time)
DT Logistics
08.2023 - 02.2024
Recruiter
Actalent
12.2022 - 06.2023
Logistics Consultant
Fifth Wheel Freight
06.2022 - 11.2022
Internship
Top Flite Financial
05.2021 - 08.2021
Information Assistant
Ferris State University Center
01.2020 - 05.2022
Bachelor of Science - Public Relations, Marketing and Sales
Ferris State University