Mackenzie Roby
Amherst ,Ohio
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Beaver Park Marina. Proven ability to enhance guest engagement and drive sales through suggestive selling techniques. Recognized for resolving customer complaints effectively, fostering loyalty, and maintaining high standards of quality control in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server/ Waitstaff
Beaver Park Marina Restaurant
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash register operations, processing transactions accurately and efficiently.
- Assisted in training new servers on menu knowledge and customer engagement techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer concerns promptly, fostering positive dining experiences and repeat business.
- Monitored inventory levels of supplies, assisting in replenishment as needed for operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier
Schlectors Farm Market
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Processed returns and exchanges in accordance with store policies, resolving customer issues effectively.
- Collaborated with team members to streamline checkout processes during peak hours.
- Implemented suggestions for improving checkout speed, contributing to increased customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Office Manager
AlphaCare Adult Day Center
03.2021 - Current
- Managed daily operations, ensuring efficient workflow and adherence to policies.
- Coordinated scheduling for staff and clients, optimizing resource allocation.
- Developed and implemented office procedures to enhance organizational efficiency.
- Assisted in training new employees on administrative processes and systems.
- Kept great communication between staff, clients, and external stakeholders effectively.
- Monitored compliance with health regulations, ensuring safety standards are met.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
Payroll Administrator
Alphacare Adult Day Center
03.2021 - Current
- Processed payroll for employees, ensuring timely and accurate payments.
- Maintained employee records in payroll system, updating information as necessary.
- Assisted in resolving payroll discrepancies by investigating and correcting issues.
- Collaborated with HR to ensure compliance with labor laws and regulations.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Tracked employee vacation, sick and personal time.
DSP
Alphacare Adult Day Center
Oberlin, OH
03.2021 - Current
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented individualized care plans to meet diverse needs of participants effectively.
- Coordinated recreational activities to foster social interaction and engagement among clients.
- Monitored participant progress and reported observations to ensure appropriate care adjustments.
- Trained new staff on best practices for client care and operational procedures within the center.
- Enhanced safety protocols by identifying potential hazards and recommending preventive measures to management.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Customer Service Representative
Beaver Park Marina
Lorain, OH
05.2020 - Current
- Assisted customers with inquiries, providing accurate information about services and products.
- Processed transactions efficiently, ensuring customer satisfaction and quick service delivery.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service quality and improve customer experiences.
- Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
- Trained new staff on customer service protocols and best practices for operational efficiency.
- Monitored inventory levels, coordinating with management to address stock shortages proactively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bartender
Brickyard Bar And Grill
01.2021 - 01.2023
- Crafted and served a variety of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service flow.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Engaged with customers to provide personalized drink recommendations and improve their experience.
- Collaborated with kitchen staff to coordinate food and beverage pairings for guests.
- Trained new bartenders on drink recipes, equipment use, and customer service standards.
- Resolved customer complaints promptly to maintain positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Firelands Local Schools
South Amherst, Ohio Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Sales expertise
- Sales techniques
- Quality control
- Suggestive selling
- Relationship management
- Shift management
- Positive and professional
Certification
Direct Support Professional
Timeline
Office Manager
AlphaCare Adult Day Center
03.2021 - Current
Payroll Administrator
Alphacare Adult Day Center
03.2021 - Current
DSP
Alphacare Adult Day Center
03.2021 - Current
Bartender
Brickyard Bar And Grill
01.2021 - 01.2023
Customer Service Representative
Beaver Park Marina
05.2020 - Current
Server/ Waitstaff
Beaver Park Marina Restaurant
Cashier
Schlectors Farm Market
High School Diploma -
Firelands Local Schools