Mackenzie Roop
New Castle,DE
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I started working at Chick-Fil-A in December of 2021 as a team member and since then I have built myself up to a Team leader position. I went through a leadership class and it has taught me how to manage certain situations with guest and coworkers.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Chick-Fil-A Restaurant
New Castle, DE
12.2021 - Current
- Fostered positive employee relationships through communication, training, and development coaching.
- Resolved conflicts between team members in a timely manner
- Ensured that deadlines were met by setting realistic goals.
- Recruited, trained, and supervised new staff members.
- Developed strategies to increase productivity and efficiency of the team.
- Conducted regular performance appraisals for all team members.
- Assigned and monitored daily tasks for team members.
- Monitored customer service standards across the organization.
- Identified areas where teams could improve their skillset.
- Provided guidance, coaching, and feedback to team members.
- Facilitated communication between senior management and staff.
- Created and maintained a positive work environment for employees.
- Motivated team members to consistently achieve or exceed performance expectations.
Cleaner
Tidy house cleaning service
Woodstown, NJ
06.2021 - 08.2021
- Used steam equipment to periodically clean upholstery and carpeting.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Education
High School Diploma -
William Penn
New Castle, DE06-2023
Skills
- Performance Coaching
- Customer Service
- Performance Tracking and Evaluation
- Continuous Improvement
- Teamwork and Collaboration
- Team Leadership
- Goal Setting
- Multitasking
- Customer Relationship Management
- Professionalism
- Organizational Skills
- Self Motivation
- Analytical Thinking
- Positive Attitude
Timeline
Team Leader Manager
Chick-Fil-A Restaurant
12.2021 - Current
Cleaner
Tidy house cleaning service
06.2021 - 08.2021
High School Diploma -
William Penn