Klarissa Castillo
San Antonio,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Seasoned Team Leader Manager with a track record in driving team performance and productivity. Strengths include strong leadership, strategic planning, and communication skills combined with the ability to manage multiple projects and teams simultaneously. Notable success in streamlining processes, fostering positive culture, and implementing innovative solutions to meet business needs.
Results-driven Team Leader Manager known for high productivity and efficient task completion. Specialize in strategic planning, team motivation, and conflict resolution, ensuring smooth operational flow. Excel in communication, leadership, and problem-solving, using these soft skills to lead teams towards achieving organizational goals with precision and adaptability.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Lowes Home Imporovement
San Antonio, TX
05.2024 - Current
- Ensured compliance with company policies and regulations.
- Maintained records of employee performance reviews.
- Promoted a culture of collaboration within the team.
- Collaborated with other departments to ensure smooth operations.
- Provided guidance, coaching, and feedback to team members.
- Provided technical assistance when needed.
- Identified areas where teams could improve their skillset.
- Created and maintained a positive work environment for employees.
- Analyzed data trends to identify opportunities for improvement.
- Organized team meetings to discuss progress and challenges.
- Conducted regular performance appraisals for all team members.
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Developed strategies to motivate employees in achieving goals.
- Implemented new processes and procedures as needed.
- Resolved conflicts between team members quickly and effectively.
- Ensured that deadlines were met by setting realistic goals.
- Assigned and monitored daily tasks for team members.
- Fostered positive employee relationships through communication, training, and development coaching.
- Initiated training sessions and coached employees to develop effective staff.
- Oversaw daily workloads and workflow for smooth operations.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Delegated work assignments and prioritized tasks.
- Negotiated conflict resolution among team members, ensuring a harmonious work environment.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Set goals for performance and deadlines to comply with company plans and vision.
- Motivated team members to consistently achieve or exceed performance expectations.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Concessions Manager
Cox Concessions
New London, Missouri
03.2021 - 07.2024
- Assisted in the planning and execution of promotional activities to increase revenue.
- Coached staff members on providing exceptional customer service experiences.
- Provided customer service support in resolving customer complaints or issues.
- Trained new employees on proper sanitation practices, product knowledge, customer service techniques.
- Scheduled employees according to staffing needs while ensuring labor costs are within budget.
- Maintained records of food sales, labor costs, and other related expenses.
- Created detailed reports on financial performance including weekly sales summaries.
- Developed and implemented effective procedures for inventory control and stock rotation.
- Ordered necessary ingredients from suppliers based on projected demand levels.
- Coordinated with vendors to ensure timely delivery of supplies and products.
- Managed cash flow by accurately tracking transactions on POS system and reconciling receipts with bank deposits.
- Established standards for quality control, portion size, presentation, and taste of menu items.
- Implemented new menu items based on customer feedback and market trends.
- Ensured that all food safety regulations were followed at all times.
- Supervised a team of concession staff to ensure efficient operations.
- Oversaw concession stand by cooking food, cleaning equipment, and balancing daily receipts.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Boosted team performance by improving training and sales strategies.
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Manager on Duty
Chicagos Pizza
San Antonio, TX
12.2022 - 05.2024
- Handled employee relations issues such as disciplinary action or terminations.
- Reviewed daily sales reports to identify areas of improvement.
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Trained new employees on job duties and company policies.
- Performed administrative tasks such as filing documents or preparing reports.
- Audited cash registers at the end of each shift for accuracy.
- Resolved customer complaints in a professional manner.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Interacted with customers regularly to ensure their needs were met.
- Provided guidance and support to team members when needed.
- Coordinated special events such as promotional campaigns or store openings.
- Investigated incidents reported by customers or staff members.
- Promoted products and services offered by the company through various media channels.
- Maintained inventory levels by ordering supplies as needed.
- Developed strategies to increase customer satisfaction ratings.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Negotiated with suppliers to secure cost-effective resources.
- Implemented new operational procedures, increasing efficiency.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Streamlined workflow processes, reducing project completion times.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Clinical Psychology
Coastal Bend College
Beeville, TX05-2020
Associate of Arts - Business
University of Denver
Denver, COSkills
- Performance evaluation
- Employee training
- Regulatory compliance
- Data analysis
- Customer service
- Team building
- Conflict resolution
- Project management
- Coaching and mentoring
- Inventory management
- Staff scheduling
- Process improvement
- Communication skills
- Goal setting
- Motivational strategies
- Customer focus
- Industry expertise
- Stakeholder management
- Meeting facilitation
- Workload management
- Stretching expertise
- Employee engagement
- Remote team management
- Employee scheduling
- Performance coaching
- Recruitment and hiring
- Policy administration
- Reliability
- Onboarding and orientation
- Performance reviewing
- Schedule oversight
- Preventive Maintenance
- Revenue forecasting
- Supply chain management
- Training and development
- Time management abilities
- Verbal and written communication
- Attention to detail
- Team leadership
- Sales strategy
- Time management
- Business intelligence
- Reporting and documenting
- Interpersonal relations
- Product development
- Business analysis
- Business administration
- Continuous improvement
- Business planning
- Market research
- Collaborate cross-functionally
- Employee coaching and mentoring
- Good judgment
- Adaptability and flexibility
- Agility drills
- Workforce planning
- Practice coordination
- Player communication
- Game strategy
- Multimedia coordination
- Operational excellence
- Motivational
- Recruitment support
- Staff development
- Influencing skills
Languages
Spanish
Professional
English
Native/ Bilingual
Certification
- CPR certification
- CNV certification (to help calm others down and de escalated stressful situations)
- Food handlers (manager)
- TABC
Accomplishments
- ROTC promoted to staff sergeant
- Promoted to Team leader
- Promoted to charge nurse
- Promoted to assistant manager
- Received award for outstanding and best performance also was on recognition board for number one in district
Affiliations
- ROTC volunteer
- Church food bank
- VFW repairments
- Bake sales
- FFA
- Basketball
- Weight loss journey
References
References available upon request.
Add ons
- I do a lot of volunteer work to try and build character and build relationships with others to build trust
- I also volunteer to help put together and manager fifth brigade and a ROTC food bank.
- I also managed and organized military ball and held various events to raise money for events
- I attended different meetings and conferences to get insights on how to be a better leader and also took on responsibilities and got a mentor to help get the right training and skills for the job as a manager
- Also supervised the front end team to build trust and show support to every single team member and build a strong base and provide smart customers service
Timeline
Team Leader Manager
Lowes Home Imporovement
05.2024 - Current
Manager on Duty
Chicagos Pizza
12.2022 - 05.2024
Concessions Manager
Cox Concessions
03.2021 - 07.2024
Associate of Arts - Clinical Psychology
Coastal Bend College
Associate of Arts - Business
University of Denver