Mackenzie Rose
Saint Charles,MO
Summary
Innovative professional in college admissions with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted admissions outreach coordinator goes extra mile to help individuals succeed.
Overview
7
7
years of professional experience
Work History
Senior Admissions Outreach Coordinator
Martinsburg College
05.2023 - Current
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Created and designed marketing materials for student recruitment and retention.
Admissions Outreach Manager
Martinsburg College
03.2022 - 05.2023
- Increased education and awareness of Martinsburg College through outreach on social media.
- Tracked employee attendance, participation and performance.
- Executed strategies to generate qualified leads through outreach sources.
- Maintained detailed calendar of interviews, meetings and phone calls.
Customer Service Supervisor
Bank of America
01.2020 - 01.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Parks and Recreation Supervisor
City Of O'Fallon
01.2017 - 01.2021
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Enforced effective cash handling procedures, and recorded documentation of sales and profits
- Enforced safety procedures and protocols among staff and students to maximize safety.
Teaching Assistant
Harris, State University
01.2018 - 01.2019
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
B.A. - Psychology
Webster University
Webster Groves, MO12.2022
Skills
- Outreach Activities
- Community Organization
- Office Meetings
- Community Outreach Programs
- Sales Expertise
- Personnel Training and Development
- Customer Service
- Staff Management
Affiliations
- African American Students Association
- Family Career and Community Leaders of America Leadership
- Webster University Impact
Timeline
Senior Admissions Outreach Coordinator
Martinsburg College
05.2023 - Current
Admissions Outreach Manager
Martinsburg College
03.2022 - 05.2023
Customer Service Supervisor
Bank of America
01.2020 - 01.2021
Teaching Assistant
Harris, State University
01.2018 - 01.2019
Parks and Recreation Supervisor
City Of O'Fallon
01.2017 - 01.2021
B.A. - Psychology
Webster University
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