Summary
Overview
Work History
Education
Skills
References
Timeline
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Mackenzie Safie

Mackenzie Safie

Lexington,KY

Summary

I am excited to join the team at North Lime Donuts, as I am passionate about providing excellent customer service in a friendly, fast-paced environment. With a love for coffee and donuts, I am eager to contribute to the welcoming atmosphere that North Lime is known for. I am committed to learning and growing within the company, ensuring that every customer has a memorable experience. My goal is to enhance the overall customer experience by delivering high-quality service, and working collaboratively with a dedicated team to maintain the shop's positive and energetic environment. I am an attentive restaurant hostess who monitors restaurant activity, maintains efficient seating, and coordinates dining flow. I take the initiative to expedite service, with a welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

3ten
Lexington, KY
10.2024 - Current
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Assisted staff by serving food and beverages or bussing tables.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained cleanliness and organization of bar area, including counters and sinks.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Continuously monitored beverage stock levels during peak hours of operation.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Adhered to sanitation guidelines when handling food and beverage items.
  • Took initiative to help others whenever necessary.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Assisted with dishwashing and related kitchen duties as needed during peak times.
  • Effectively multitasked within fast-paced environment.
  • Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
  • Greeted frequent visitors by name and explained new promotions.

Bowling Attendant

Malibu Jacks
03.2024 - 09.2024
  • Processed rental payments for shoe rentals when applicable.
  • Maintained accurate records of all sales transactions for inventory control purposes.
  • Assisted customers in setting up their bowling lanes, including placing bumpers for children.
  • Offered suggestions on purchasing food items and drinks from the concession stand.
  • Assisted with cleaning and maintenance of the bowling alley, including mopping floors, vacuuming carpets, polishing furniture, and stocking supplies.
  • Took responsibility for ensuring that each lane was appropriately set up prior to play starting.
  • Greeted guests upon arrival, providing excellent customer service.
  • Stocked the snack bar
  • Advised patrons on proper technique for throwing a ball down an alley so as to improve their scores.
  • Maintained inventory of bowling accessories such as shoes, gloves, towels.

Cashier

Clothes Mentor
Lexington, USA
08.2023 - 01.2024
  • Welcomed customers, offering assistance to help find store items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Cashier/Register

Chick-fil-a
Lexington, USA
12.2022 - 04.2023
  • Gained experience as a cashier/register.
  • I expanded my skills by talking to different people daily.
  • I cleaned and closed the restaurant.
  • I worked in the drive-thru.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted and balanced cashier drawers.

Babysitter

Babysitter
Lexington, USA
04.2020 - 12.2021
  • Assisted children with chores and personal hygiene tasks
  • Prepared snacks and cooked meals for children using available food items
  • Entertained and engaged with children using games, crafts and other activities
  • Diffused child arguments and performed light disciplinary actions to promote good behavior
  • Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
  • Handled diaper changes for infants and properly disposed of dirty cloths and linens
  • Instructed and assisted children in handwashing and eating to develop health and personal habit
  • Incorporated music and art activities to encourage creativity and expression
  • Administering medication when needed according to parent instructions.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Developing creative ways to encourage learning through everyday experiences.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Lexington, KY
05-2025

High School Diploma -

Lafayette High School
Lexington, Kentucky
05.2024

Skills

  • Personable
  • Public speaking
  • Attention to detail
  • Adaptability
  • Ability to multitask
  • Teamwork
  • Negotiation
  • Creativity
  • Customer Service
  • Cashier
  • Register
  • Cleaning
  • High volume dining
  • Dining crew workflow optimization
  • Kitchen staff coordination
  • Reservation coordination
  • Front-of-house display creation
  • Table setting arrangements
  • Dining room management
  • POS system operations
  • Active learning
  • Special dietary requirements
  • Dietary restriction knowledge

References

References available upon request.

Timeline

Restaurant Hostess

3ten
10.2024 - Current

Bowling Attendant

Malibu Jacks
03.2024 - 09.2024

Cashier

Clothes Mentor
08.2023 - 01.2024

Cashier/Register

Chick-fil-a
12.2022 - 04.2023

Babysitter

Babysitter
04.2020 - 12.2021

Cosmetology License - Cosmetology

Paul Mitchell The School

High School Diploma -

Lafayette High School

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