Mackenzie Service
Boulder
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server/Main Server
Flower Child
10.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items. (Main Server Certified)
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with kitchen staff to ensure timely meal preparation and order accuracy.
- Trained new team members on menu items, service protocols, and best practices. (Certified Trainer)
Babysitter/Private Nanny
Private Family
01.2024 - 06.2024
- Supervised children's activities, ensuring safety and engagement during playtime.
- Planned age-appropriate educational games to support cognitive development.
- Coordinated meal preparation, emphasizing nutritional balance and dietary restrictions.
- Communicated effectively with parents regarding daily activities and child progress.
- Date night babysitter for a family of 3 since 2015.
Server
Momonoki
02.2021 - 08.2023
- As a Server/Waitress at Momonoki, I developed customer service skills and demonstrated the ability to multitask in a fast-paced environment. I have been a valuable team member, consistently learning and adapting to new tasks and management practices. I am skilled in customer satisfaction and can resolve problems in an efficient and respectful manner. Additionally, I have taken on extra responsibilities such as deep cleaning for inspections, organizing storage closets, and creating illustrations for the menu and promotional boards outside the restaurant. During my employment I received multiple raises and was entrusted to train new employees.
Education
BA - Psychology, Creative Writing, Sociology
University of Colorado
Boulder05-2026
High School Diploma -
Midtown High School
Atlanta05.2022
Skills
- Positive and Professional
- Exceptional customer service
- Strong work ethic
- Attention To Detail
- Adaptable
- Fast Learner
- Team Work
- Problem Solving
- Memory retention
- Multitasking
- Experience With POS
Timeline
Server/Main Server
Flower Child
10.2024 - Current
Babysitter/Private Nanny
Private Family
01.2024 - 06.2024
Server
Momonoki
02.2021 - 08.2023
BA - Psychology, Creative Writing, Sociology
University of Colorado
High School Diploma -
Midtown High School