Summary
Overview
Work History
Education
Skills
Related volunteer experience
Significant coursework
Timeline
Generic

Mackenzie Shanafelt

Warren,OH

Summary

Team-oriented individual eager to seek employment, working in a veterinary hospital or office directly caring for and providing treatment to animals.

Overview

5
5
years of professional experience

Work History

Customer Service/Floor Lead

Kohl's
11.2019 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided company information and policies to customers upon inquiry and answered questions via phone
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

Education

Veterinary Assistant -

Stark State College
Online
02.2025

Associate of Applied Science - Veterinary Technology

Kent State University At Trumbull
Warren, OH

Bachelor of Arts and Sciences - Zoology

Kent State University
Kent, OH

Skills

  • Teamwork
  • Problem-Solving
  • Customer Service/Relationship Building
  • Pet Care
  • Microsoft Office and Google Drive
  • Verbal and Written Communication
  • Salesfloor organization
  • Adaptability
  • Honest and Dependable

Related volunteer experience

  • Animal Welfare League, Vienna, OH, 08/01/22, Present
  • Pet Sitting, 01/01/16, Present

Significant coursework

  • Veterinary Nursing
  • Clinical Laboratory
  • Animal Anatomy
  • Veterinary Assistant/Receptionist Duties

Timeline

Customer Service/Floor Lead

Kohl's
11.2019 - Current

Veterinary Assistant -

Stark State College

Associate of Applied Science - Veterinary Technology

Kent State University At Trumbull

Bachelor of Arts and Sciences - Zoology

Kent State University
Mackenzie Shanafelt