Mackenzie Shanafelt
Warren,OH
Summary
Team-oriented individual eager to seek employment, working in a veterinary hospital or office directly caring for and providing treatment to animals.
Overview
5
5
years of professional experience
Work History
Customer Service/Floor Lead
Kohl's
Brimfield
11.2019 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided company information and policies to customers upon inquiry and answered questions via phone
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
Veterinary Assistant -
Stark State College
Online02.2025
Associate of Applied Science - Veterinary Technology
Kent State University At Trumbull
Warren, OHBachelor of Arts and Sciences - Zoology
Kent State University
Kent, OHSkills
- Teamwork
- Problem-Solving
- Customer Service/Relationship Building
- Pet Care
- Microsoft Office and Google Drive
- Verbal and Written Communication
- Salesfloor organization
- Adaptability
- Honest and Dependable
Related volunteer experience
- Animal Welfare League, Vienna, OH, 08/01/22, Present
- Pet Sitting, 01/01/16, Present
Significant coursework
- Veterinary Nursing
- Clinical Laboratory
- Animal Anatomy
- Veterinary Assistant/Receptionist Duties
Timeline
Customer Service/Floor Lead
Kohl's
11.2019 - Current
Veterinary Assistant -
Stark State College
Associate of Applied Science - Veterinary Technology
Kent State University At Trumbull
Bachelor of Arts and Sciences - Zoology
Kent State University