Mackenzie Shearrion
Austin
Summary
Proven customer support specialist, adept in problem-solving and verbal communication, enhanced customer satisfaction at ECA Direct by efficiently managing high call volumes. Skilled in data entry and customer service, demonstrated exceptional ability to maintain composure under pressure, significantly contributing to team goals.
Overview
2
2
years of professional experience
Work History
Call Center Representative
ECA Direct
06.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Confirming current information for DentaQuest customers.
Picker Packer
Prime Now LLC
01.2024 - 04.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Front Desk Receptionist
Aloft Hotel
08.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Northeast Early College High School
Austin, TX05.2023
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Resolving issues
- Customer communications
Timeline
Call Center Representative
ECA Direct
06.2024 - 01.2025
Picker Packer
Prime Now LLC
01.2024 - 04.2024
Front Desk Receptionist
Aloft Hotel
08.2022 - 04.2023
Northeast Early College High School
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