Mackenzie Shelden
Anchorage,AK
Summary
Developed skills in fast-paced food service environment, including high-level customer service and efficient task management. Adaptable and quick to learn, with ability to thrive in new and diverse settings. Seeking to leverage these abilities in a new field to drive positive outcomes and continuous improvement.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Retail Sales Associate
Joann Fabrics
Anchorage, AK
11.2023 - 04.2025
- Assisted customers with fabric, craft supplies, and project recommendations to support informed purchasing decisions.
- Operated POS system to process transactions, returns, and exchanges with accuracy and efficiency.
- Cut fabric to requested measurements while maintaining clean edges and proper product handling.
- Restocked shelves and organized merchandise to maintain accurate, shoppable sales floor presentation.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, and resolved customer issues and concerns.
- Assisted in unloading freight and storing them properly after receiving, as well as filing the correct paperwork.
Order Packer
Northern Sales Company
Anchorage, AK
07.2025 - 12.2025
- Packed customer orders accurately following shipping instructions and product specifications.
- Operated handheld scanners to verify order status and reduce packing errors.
- Assisted team members with order sorting, bundling, and shipment preparation.
- Maintained clean, safe work area while meeting daily packing and fulfillment priorities.
- Ensured timely shipment of customer orders by consistently meeting deadlines for pick-up or delivery services.
- Efficiently sorting and organizing bulk orders with tobacco and snacks for a safe delivery to customers.
Food Service Worker
Crumbl, LLC
Anchorage, AK
12.2025 - 09.2026
- Prepared cookie dough, frosting, and toppings following Crumbl recipes and food safety standards.
- Assembled finished cookies with consistent presentation, portioning, and product quality.
- Maintained clean workstations, equipment, and prep areas to support sanitation compliance.
- Monitored ingredient freshness and restocked supplies for continuous production flow.
- Assisted with customer orders, ensuring accurate packaging and timely handoff.
- Followed closing procedures, including cleaning, setup, and inventory checks.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Alakanuk High School
Alakanuk, AK05-2021
Bachelor of Arts - Undeclared
University of Alaska Fairbanks
Fairbanks, AKSkills
- Customer service
- Cash register operation
- Money handling
- Food preparation
- Food and safety standards
- Inventory control
- Availability flexibility
- Heavy lifting capacity
- Multitasking
- Attention to detail
- Physical stamina
- Flexible schedule
- Quick learner
- Positive attitude
Certification
- [Municipality of Anchorage] Food Handler's Card (Received 12/22/2025, Expires 12/22/2028)
- ETT - Emergency Trauma Technician (Acquired 2018, Expired 2020)
Languages
Japanese
Elementary
Interests
- Music
- Crafting and DIY Projects
- Creative Writing
- I like working with my hands and fixing things
- Reading
- Video Gaming
Timeline
Food Service Worker
Crumbl, LLC
12.2025 - 09.2026
Order Packer
Northern Sales Company
07.2025 - 12.2025
Retail Sales Associate
Joann Fabrics
11.2023 - 04.2025
High School Diploma -
Alakanuk High School
Bachelor of Arts - Undeclared
University of Alaska Fairbanks