Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Shockey

Orting

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Volunteer

Angel One Thrift and Boutique
10.2023 - Current
  • Assisted with daily operations, ensuring a clean and organized store environment.
  • Supported inventory management by restocking merchandise and conducting regular audits.
  • Engaged with customers to provide exceptional service and enhance shopping experience.
  • Processed donations and efficiently categorized items for sale in-store.
  • Maintained clean, neat, and operational facilities to serve program needs.

Courtesy Clerk

Safeway
11.2022 - 09.2023
  • Assisted customers with inquiries, ensuring a positive shopping experience.
  • Stocked shelves efficiently, optimizing product placement for visibility and accessibility.
  • Maintained cleanliness of store areas, adhering to safety and hygiene standards.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.

Volunteer

Evergreen Academy Preschool & Childcare- Redmond
09.2019 - 06.2020
  • Supported classroom management by implementing effective behavior strategies.
  • Guided students through academic challenges, fostering a supportive learning environment.
  • Improved student retention through the implementation of creative teaching strategies tailored to individual learning styles.
  • Optimized classroom management techniques to create a safe and productive learning environment that encouraged student engagement.
  • Established and maintained positive relationships with students to foster environment of support and open communication.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Handled class records for attendance, assignment grades and course participation scores.

Deli Clerk

Sunriver Country Store
07.2017 - 11.2017
  • Assisted customers with deli product selections, ensuring exceptional service and satisfaction.
  • Maintained cleanliness and organization of deli area, adhering to food safety regulations.
  • Developed knowledge of various deli products, enhancing customer recommendations and sales opportunities.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.

Education

High School Diploma -

Paisley Charter School
Paisley, OR
06-2016

Skills

  • Positive attitude
  • Organized and efficient
  • Time management
  • Adaptability and dependability
  • Teamwork and collaboration

Timeline

Volunteer

Angel One Thrift and Boutique
10.2023 - Current

Courtesy Clerk

Safeway
11.2022 - 09.2023

Volunteer

Evergreen Academy Preschool & Childcare- Redmond
09.2019 - 06.2020

Deli Clerk

Sunriver Country Store
07.2017 - 11.2017

High School Diploma -

Paisley Charter School

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