MacKenzie Sisk
Farmington,MO
Summary
Competent and dedicated Behavioral Health Technician and Security Officer with 8+ years in a secure healthcare setting. Able to provide quality customer service in a high-paced environment. A versatile individual with strong critical thinking capabilities. Astute and skilled at identifying potential issues and thinking of creative solutions to solve them. Versed in many skills and looking to branch out to different employment avenues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer II (As Needed)
Mercy Hospital Jefferson
Festus, MO
10.2019 - Current
- Monitored premises and recorded activity in daily officer reports.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Assisted medical staff by using therapeutic restraint in giving medications to violent patients.
Behavioral Health Technician III
Mercy Hospital Jefferson
Festus, MO
06.2019 - Current
- Maintained a safe environment in a locked unit.
- Identified and addressed individual mental health challenges to support patients.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed basic strategies to promote patient safety, wellness, and independence.
- Restrained violent or suicidal patients using MANDT-approved techniques.
- Provided education for new employees on basic job duties, verbal/physical redirection, patient restraint, and the restraint chair.
Security Officer
Southeast Missouri Mental Health (S.O.R.T.S.)
Farmington, MO
10.2018 - 05.2019
- Worked under Level 5 Maximum Security Conditions
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Conducted hourly foot patrols of key areas to spot and control security concerns
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences
- Responds to Psychiatric Emergencies and uses /certified in S.M.A.R.T. defense training to safely assist offenders to seclusion
- Collaborated with area law enforcement to support safe offender transport
- Escorted high security offenders to doctors visits, emergency hospital trips, funerals, etc
- Placed escort devices on offenders (Handcuffs, Belly chains, leg cuffs, thumbs cuffs, etc.)
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
- Resolved complaints and issues involving both offenders and employees
Psychiatric Technician I/II
Southeast Missouri Mental Health Center (APS)
Farmington, MO
02.2016 - 10.2018
- Worked under minimum security conditions.
- Maintained safe and secure ward.
- Ensured that clients and families were treated with respect and dignity.
- Supervised care for 23 mental health patients in 136 bed state facility.
- Assisted patients with Daily Living Tasks.
- Completed patient count and ward check hourly.
- Trained new employees on ward rules, correct charting, proper sanitation of ward property.
- Observed patient behavior and developed behavioral interventions.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Sales Associate
Service Protection Direct
Swansea, IL
04.2015 - 09.2015
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted available products and services to customers during service, account management and order calls.
- Opened new accounts and documented personal, demographic and payment information in system.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
High School Diploma -
Central High School
Park Hills, MO4 2014
Associate of Science - Environmental Safety
Three Rivers Community College
Poplar Bluff, MOSkills
- Superior customer service
- Pro-Act, SMART, and MANDT defense training
- RQI CPR certified
- Trained in SIMPLEX fire systems
- Trained in EyeMax, Aviglon, and Pelco camera systems
- Emergency management
- Conflict resolution techniques
- Safety and security
Certification
- CPR certified through American Heart Association
Timeline
Security Officer II (As Needed)
Mercy Hospital Jefferson
10.2019 - Current
Behavioral Health Technician III
Mercy Hospital Jefferson
06.2019 - Current
Security Officer
Southeast Missouri Mental Health (S.O.R.T.S.)
10.2018 - 05.2019
Psychiatric Technician I/II
Southeast Missouri Mental Health Center (APS)
02.2016 - 10.2018
Sales Associate
Service Protection Direct
04.2015 - 09.2015
High School Diploma -
Central High School
Associate of Science - Environmental Safety
Three Rivers Community College
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