Mackenzie Smith
Rochester,MI
Summary
Recent graduate with foundational knowledge in education and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a masters program and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
Receptionist and Graduate Writing Consultant
Oakland University Writing Center
Rochester
09.2024 - Current
- Engage with the Oakland University community and have begun working on outreach projects to other local communities.
- Greeted clients, organized the office, and assisted clients in creating accounts and booking appointments.
- Work with a variety of clients; English language learners, those with disabilities, first generation college students, and multilingual speakers.
- Developed strong communication skills to bridge learning gaps for clients, provide advice, instill them with confidence, and build relationships with peers and faculty.
- Gained confidence in leadership capabilities and instructional methods; mentored consultants in training.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between students and writing consultants to enhance service delivery.
Construction & Demolition Manual Laborer
North Oakland Interiors & Flooring
Rochester
05.2022 - 12.2024
- Developed resilience, determination, and motivation in fast-paced work environment.
- Advocated for myself and collaborated effectively in male-dominated team.
- Carried own weight and solved problems independently while managing multiple tasks.
- Operated hand and power tools for flooring installation and repair tasks.
- Assisted team in measuring, cutting, and installing materials accurately.
- Maintained clean work areas to ensure safety and efficiency during projects.
- Collaborated with team members to maintain safe and efficient job site conditions.
- Trained new hires on safety protocols and proper equipment usage to enhance productivity.
- Completed physically demanding tasks efficiently while maintaining high levels of energy throughout the workday.
- Completed tasks ahead of schedule through effective time management and prioritization.
Retail Lead
Paint Creek Market
Rochester
05.2021 - 05.2022
- Handled customer transactions and provided service to diverse customers.
- Managed store operations by preparing food, maintaining cleanliness, restocking shipments, price tagging goods, and organizing products while communicating effectively with customers.
- Developed multitasking and public communication skills while managing various responsibilities.
- Led operational strategy to enhance customer service and drive sales growth.
- Oversaw inventory management processes, ensuring product availability and minimizing waste.
Swim Instructor
RCS Swim
Rochester
05.2016 - 08.2016
- Instructed toddlers, children, teens, and adults in swimming techniques and water safety.
- Gained insight into responsibilities of educating diverse age groups and the significance of water safety.
- Collaborated with team members and developed confidence in leadership abilities.
- Instructed group and private swim lessons, ensuring safety and providing constructive feedback.
- Monitored swimmers' progress, adapting techniques to enhance skill development and confidence.
- Established strong relationships with parents, addressing concerns and promoting student success through regular communication.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Education
Bachelor of Arts - English Language Arts for Educators
Oakland University
Rochester04-2026
English
Oakland Community College
Auburn Hills08-2024
High School Diploma - undefined
Rochester Adams High School
Rochester05-2021
Skills
- Leadership
- Communication
- Collaboration
- Time Management
- Organization Skills
- Multitasking
- Problem-Solving
- Editing
- Mentoring
- Goal Setting
- Customer Service
Timeline
Receptionist and Graduate Writing Consultant
Oakland University Writing Center
09.2024 - Current
Construction & Demolition Manual Laborer
North Oakland Interiors & Flooring
05.2022 - 12.2024
Retail Lead
Paint Creek Market
05.2021 - 05.2022
Swim Instructor
RCS Swim
05.2016 - 08.2016
High School Diploma - undefined
Rochester Adams High School
Bachelor of Arts - English Language Arts for Educators
Oakland University
English
Oakland Community College
ACADEMIC AWARDS
OU Presidents List: Awarded Fall 2024, Winter 2024, Winter 2025, Fall 2025, Winter 2026; awarded to those who maintained above a 3.9gpa while taking 12 credits or more.
OCC Deans Pick: Awarded each year of attendance; awarded to those who placed within the top %10 of the school—maintaining a 4.0gpa.
High School Honor Roll: Bronze honor roll; awarded for graduating with a 3.78gpa.