Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MacKenzie Stephens

York,PA

Summary

Dynamic financial services professional with expertise in customer support and data analysis at AmeriServ. Proven track record of enhancing customer satisfaction through effective communication and streamlined processes. Recognized for solving complex problems, leading to improved operational efficiency while maintaining high accuracy and attention to detail. Career aspirations include further leveraging analytical skills to drive strategic initiatives in the financial sector.

Overview

4
4
years of professional experience

Work History

Financial Services Assistant

AmeriServ
Johnstown, PA
05.2022 - 09.2024
  • Answered customer phone calls promptly, professionally, and courteously.
  • Assisted customers with financial inquiries and provided accurate information regarding policies and procedures.
  • Identified areas of improvement within existing processes and systems.

Customer Service Associate

Home Depot
Johnstown, PA
05.2020 - 08.2021
  • Analyzed customer feedback and operational performance data to identify and resolve service bottlenecks.
  • Enhanced customer satisfaction ratings through cross-team collaboration.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.

Education

Bachelor of Science - Marketing

University of Pittsburgh At Johnstown
Johnstown, PA
05-2025

Skills

Technical Proficiency

Financial Analysis

Data Analysis

Problem Solving

Communication

Customer Service

Languages

Languages

English
Professional
Spanish
Elementary

Timeline

Financial Services Assistant

AmeriServ
05.2022 - 09.2024

Customer Service Associate

Home Depot
05.2020 - 08.2021

Bachelor of Science - Marketing

University of Pittsburgh At Johnstown

Similar Profiles

CREATE PROFILE
MacKenzie Stephens