Mackenzie Stroud
Byesville,OH
Summary
Motivated newly licensed practical nurse with 9+ years of customer service experience looking to put my previous skills such as providing excellent service in a fast paced environment, taking orders, handling stressful situations, working as a team, and completing tasks in a timely manner while prioritizing with my new skills such as building professional patient-nurse relationships, providing exceptional patient-centered care, adapting to stressful situations, prioritizing patient needs, assisting with ADLs, following HCP and RN orders, medication administration, and medical documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOH Server/Bartender
Olde Falls Inn
08.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Serve drinks while maintaining a clean and sanitary bar area.
- Open, calculate, and close bar tabs as needed.
- Handle cash and credit card transactions and balanced cash drawer at the end of each shift.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
FOH Server
Phil's Seafood
01.2015 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Closed cash and credit card checks and maintained personal bank to make change for easy and efficient guest checkout.
Education
Licensed Practical Nurse - Nursing
Mid-East CTC, Adult Education
Zanesville, OH05.2024
High School Diploma -
John Glenn High School
New Concord, OH05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Teamwork
- Attention to detail
- Active listening
- Food safety
- Adaptability
- Flexibility
Certification
Licensed Practical Nurse
CPR Certified
Timeline
FOH Server/Bartender
Olde Falls Inn
08.2017 - Current
FOH Server
Phil's Seafood
01.2015 - 07.2017
Licensed Practical Nurse - Nursing
Mid-East CTC, Adult Education
High School Diploma -
John Glenn High School