Henrietta Smith
Fairfield,Ohio
Summary
Hard-working professional with 15 years of experience in the restaurant industry. I have either managed or worked along side the management team, with making schedules, doing inventory, bank deposits. I have been praised by customers and by my co-workers on how well I perform my job duties. I can be relied on to complete tasks and also help others complete theirs. Willing to learn new things in order to build with the company, and also to help the company grow.
Overview
13
13
years of professional experience
Work History
SERVER, BARTENDER, GUEST ASSISTANT, FOH LEAD
O' Charleys
01.2020 - Current
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Engaged with guests during meal service, ensuring timely drink replenishment and addressing additional requests.
- Took beverages orders from guests and delivered drinks within reasonable time frames.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Checked identification of customers to verify age requirements for alcohol purchases.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Managed capacity to streamline front-of-house operations, reducing wait times for guests.
- Verified customer age for alcohol purchases of customers to verify age requirements for alcohol purchases.
- Resolved guest complaints swiftly, coordinating with supervisor for escalation when necessary.
WAREHOUSE ASSOCIATE
Alleen Company
05.2019 - Current
- Operated forklifts and pallet jacks to transport shipments and equipment.
- Communicated parts needed for stock and addressed inventory discrepancies to ensure accuracy.
- Maintained company inventories and completed product counts for reports.
- Managed inventory levels and conducted product counts for accurate reporting.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Restocked shelves with incoming stock and conducted daily inventory spot checks to maintain stock integrity.
Service Manager
Ocharleys
07.2025 - 09.2026
- Implemented training programs for staff to improve service delivery and operational efficiency.
- Streamlined communication processes between front-of-house and kitchen teams, reducing wait times.
- Developed strategies to optimize inventory management, minimizing waste and ensuring product availability.
- Oversaw daily operations, ensuring compliance with health regulations and maintaining a safe environment.
- Resolved customer complaints in professional and timely manner.
Kitchen Manager
Ocharleys
08.2023 - 08.2025
- Oversaw daily kitchen operations, ensuring adherence to health and safety standards.
- Trained and mentored kitchen staff, enhancing team performance and efficiency.
- Developed and implemented standardized recipes, maintaining quality across menu items.
- Managed inventory control, optimizing stock levels and reducing waste.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
PREP COOK/COOK
Armark
02.2015 - 03.2019
- Turned and stirred foods to ensure even cooking and optimal flavor.
- Operated industrial ovens, stoves and grills to prepare food.
- Stored food in designated containers and storage areas, minimizing spoilage and waste.
- Turned and stirred foods to confirm even cooking.
- Stored food in designated containers and storage areas to prevent spoilage.
- Seasoned and cooked food per recipes and personal judgment, enhancing taste and presentation.
- Scraped leftovers from dishes into garbage containers.
- Loaded dishes, glasses and tableware into dishwashing machines.
CERTIFIED NURSING ASSISTANT
Madison Park
06.2013 - 10.2014
- Monitored pain levels and provided comfort measures, promptly reporting abnormalities to nursing staff to ensure timely interventions.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Responded to call lights to deliver emergency treatment and assist patients, enhancing their safety and well-being.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming to promote hygiene and comfort.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
Education
HIGH SCHOOL DIPLOMA -
St Joseph Central
Huntington, WEST VIRGINIA06-1992
Skills
- Restaurant Operation
- Guest Satisfaction
- Food And Beverage Area Setup
- Customer Service
- Verbal And Written Communication
- Guest Interaction
- Exceptional customer service
- Cash handling
- Professional appearance
- Strong work ethic
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Order accuracy
- Supply restocking
- Food safety practices
- Relationship management
- Allergy awareness
- Suggestive selling
Personal Information
Title: Warehouse Associate
Timeline
Service Manager
Ocharleys
07.2025 - 09.2026
Kitchen Manager
Ocharleys
08.2023 - 08.2025
SERVER, BARTENDER, GUEST ASSISTANT, FOH LEAD
O' Charleys
01.2020 - Current
WAREHOUSE ASSOCIATE
Alleen Company
05.2019 - Current
PREP COOK/COOK
Armark
02.2015 - 03.2019
CERTIFIED NURSING ASSISTANT
Madison Park
06.2013 - 10.2014
HIGH SCHOOL DIPLOMA -
St Joseph Central