Rose Estrada
Philadelphia,PA
Summary
• Hospitality professional with 6 years of experience in bartending, serving, and management. Consistently delivers exceptional customer service and quality work. Demonstrates the ability to craft high-quality beverages while maintaining a clean and organized environment, ensuring compliance with safety regulations, and efficiently handling a high volume of customers. Skilled in multitasking and thriving under pressure. Fosters strong relationships with guests to enhance their dining experience. Adaptable to different workplaces, contributing to a more motivated work environment. Passionate about creating the best drinks and providing outstanding customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender & Server
Devil's Alley
Philadelphia
10.2024 - Current
- Craft high-quality cocktails while efficiently handling food and drink orders
- Maintain a clean and organized bar and dining area
- Ensure excellent customer service by engaging with guests and addressing their needs
- Bus tables and deliver drinks in a fast-paced environment
- Adhere to all food safety and alcohol service regulations
Bartender & Server
Barly Chinatown
Philadelphia
02.2023 - Current
- Prepare and serve a variety of cocktails, ensuring consistency and quality
- Operate POS systems for accurate transactions and cash handling
- Maintain cleanliness and organization of the bar and dining areas
- Build strong customer relationships to encourage repeat business
- Managed bar and handled tip-outs
Manager
Big League Dreams
Mira Loma
03.2022 - 12.2022
- Managed recruitment, including resume review and interview approvals
- Conducted staff meetings to address concerns and improve operations
- Oversaw employee discipline, scheduling, and policy compliance
- Handled end-of-shift financial reconciliation and cash distribution
- Maintained multiple buildings and ensured smooth daily operations
Bartender & Server
Lola's Garden
Ardmore
07.2021 - 01.2022
- Provided high-quality service by taking orders and addressing guest needs
- Prepared and served cocktails while maintaining a fully stocked bar
- Verified IDs and adhered to all alcohol service regulations
- Maintained cleanliness and organization during opening and closing shifts
Server & Barback
Suraya
Philadelphia
09.2019 - 03.2020
- Assisted bartenders with preparation, stocking, and essential bar duties
- Verified age requirements for alcohol service compliance
- Maintained a clean and welcoming environment for guests
- Provided high-quality customer service, ensuring guest satisfaction
Barista, Hostess, Food Runner, Busser
Kimpton Hotel / Red Owl Tavern
Philadelphia
07.2016 - 07.2019
- Managed morning prep, including coffee-making and brunch setup
- Provided in-room dining service, ensuring timely and professional delivery
- Maintained restaurant cleanliness during and after service hours
- Guided guests to seating areas and assisted with menu selections
- Supported bartenders with essential tasks and customer service
Skills
- Ability to Multitask
- Adaptability
- Ability to Work Under Pressure
- Beverage Products
- Customer Service
- Cash Register Operation
- Catering Activities
- Food Safety
- Restaurant Operation
- Scheduling
- Customer Satisfaction
- Knowledge of Hospitality
- Service Quality
- Team Management
- High Turnover Rate
- Upselling
Certification
RAMP Certified
Timeline
Bartender & Server
Devil's Alley
10.2024 - Current
Bartender & Server
Barly Chinatown
02.2023 - Current
Manager
Big League Dreams
03.2022 - 12.2022
Bartender & Server
Lola's Garden
07.2021 - 01.2022
Server & Barback
Suraya
09.2019 - 03.2020
Barista, Hostess, Food Runner, Busser
Kimpton Hotel / Red Owl Tavern
07.2016 - 07.2019