Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Sullivan

Rochester,NY

Summary

Dynamic and engaging professional with a proven track record of enhancing customer satisfaction and fostering interpersonal connections at Seneca Park Zoo. Excelled in roles requiring the application of sales promotion techniques and cash handling accuracy. Demonstrated a strong ability to communicate effectively, leading to significant improvements in event coordination and guest experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Birthday Party Host

Seneca Park Zoo
08.2023 - Current
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Decorated and set tables in accordance with party themes and age groups.

Retail Associate

Seneca Park Zoo
03.2024 - 02.2025
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Babysitter

Neighbors House
06.2019 - Current
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated positively with children and guardians.

Intern

Library at Mercy
09.2024 - 01.2025
  • Kept catalog orderly and updated with latest material additions and removals.

Volunteer

Irondequoit Community Cupboard
11.2024 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.

Education

High School Diploma -

Our Lady of Mercy School For Young Women
Rochester, NY
06-2025

Skills

  • Point of sale systems
  • Sales promotion
  • Cash handling accuracy
  • Proactive
  • Interpersonal connections
  • Communication

Certification

  • CPR/AID certified as of January 2025

Timeline

Volunteer

Irondequoit Community Cupboard
11.2024 - Current

Intern

Library at Mercy
09.2024 - 01.2025

Retail Associate

Seneca Park Zoo
03.2024 - 02.2025

Birthday Party Host

Seneca Park Zoo
08.2023 - Current

Babysitter

Neighbors House
06.2019 - Current

High School Diploma -

Our Lady of Mercy School For Young Women

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Mackenzie Sullivan