Maranda Queen
Indian Head,MD
Summary
- Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Recently certified
- Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Dedicated to helping organizations grow customer bases via superlative care.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Trained receptionist to an infectious disease, cardiologist, neurologist, nephrologist, endocrinologist, podiatrist, and gastrologist. I have worked with many types of doctors and know what each patient requires for each specialty. I make it a point to go above and beyond to help each doctor to the best of my ability. I am so hopeful and excited to excel and advance in my career in the health field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floater/Birthday Party Host
Pump It Up
Waldorf, MD
- Engaged with children to maintain safety and interest in activities during parties.
- Greeted guests in friendly and professional manner to promote positive, memorable experiences.
- Explained and demonstrated games and activities to party participants.
- Responded to questions, complaints and conflicts quickly and thoroughly.
Server
Outback Steakhouse
Largo, MD
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Server
Applebees
Laplata, MD
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Server
All American Steakhouse
Waldorf, MD
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Receptionist
MedStar Shah Medical Group
Oxon Hill, MD
04.2021 - Current
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients and updated patient records.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve patients issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Enter radiology orders and other information needed by patients into system to help achieve patients needs.
Server
McCormick & Schmicks National Harbor
Oxon Hill, MD
10.2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Server
Public House National Harbor
Oxon Hill, MD
02.2020 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Education
High School Diploma -
Maurice J. Mcdonough High School
Pomfret, MDSome College (No Degree) - Phlebotomy
Doctors Help
Oxon Hill, MDSkills
- Price memorization
- Effective customer upselling
- Food safety understanding
- High-volume dining
- Special dietary requirements
- Point of Sale (POS) system operations
- Regulatory compliance
- Safe food handling
- Sales Techniques
- Service prioritization
- Relationship management
- Quality control
- Creative Problem Solving
- Highly Organized
- Covid Symptom Screening
- Active Listening and Communication
- Multi-Line Telephone Systems
- Cleaning and Sanitizing
- Attention to Detail
- Personable and Friendly
- Self-Motivated
- Flexible and Adaptable
- Verbal and Written Communication
- Multitasking and Prioritization
- Warm and Welcoming
- Supply Management
Certification
- Certified Phlebotomist, Doctors Help - 2020
Timeline
Receptionist
MedStar Shah Medical Group
04.2021 - Current
Server
McCormick & Schmicks National Harbor
10.2020 - Current
Server
Public House National Harbor
02.2020 - Current
Floater/Birthday Party Host
Pump It Up
Server
Outback Steakhouse
Server
Applebees
Server
All American Steakhouse
High School Diploma -
Maurice J. Mcdonough High School
Some College (No Degree) - Phlebotomy
Doctors Help