Emily Zuvic
Olivehurst,CA
Overview
3
3
years of professional experience
Work History
Host
Newhalen Losge
Basin Street, Nondalton, AK 99640
06.2022 - 08.2022
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system, optimizing seating efficiency and guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and complaints with professionalism and prompt resolution.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Monitored wait times, providing accurate updates to guests as needed.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Streamlined check-in processes, reducing wait times for guests.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Head of Store
Bottle Shop
1963 Nevada City Hwy, Grass Valley, CA 95945
12.2021 - 05.2022
- Oversaw daily store operations to ensure efficient workflow and optimal customer service.
- Managed inventory levels, implementing strategies for stock rotation and reduction of waste.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Developed and executed promotional strategies to increase foot traffic and sales revenue.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment.
- Enhanced visual merchandising standards to create an appealing shopping environment for customers.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Implemented employee performance evaluations, fostering a culture of continuous improvement and accountability.
- Enhanced customer satisfaction by ensuring a high level of service and addressing concerns promptly.
- Continuously monitored and evaluated competitors'' strategies in order to stay ahead of market trends, adapting as necessary for optimal store performance and growth.
- Oversaw budget management to optimize spending and maximize profitability.
- Streamlined store operations with efficient scheduling, task delegation, and communication.
- Conducted regular performance evaluations to identify areas for improvement and promote career growth among staff members.
- Analyzed sales data regularly to identify trends, anticipate demand, and adjust inventory levels accordingly.
- Successfully managed risk by identifying potential threats such as shoplifting incidents thereby mitigating loss through strategic planning and prevention measures.
- Ensured compliance with all legal requirements including labor laws which ultimately protected the company from potential liabilities or lawsuits.
- Maintained a clean, safe working environment compliant with company policies and local regulations – resulting in improved inspection scores.
- Managed inventory control for optimal product availability and reduced waste.
- Implemented visual merchandising standards to create an appealing shopping environment leading to increased sales.
- Established strong relationships with vendors for better pricing, product selection, and delivery options.
- Fostered open communication between management and staff that promoted teamwork as well as efficiency within the daily operations.
- Increased store revenue by implementing effective sales strategies and staff training programs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Team Member
McDonald's Restaurant
866 Caloosa Highway Yuba City Ca 95993
07.2019 - 11.2021
- Provided exceptional customer service, ensuring satisfaction and efficient order processing.
- Operated kitchen equipment and maintained cleanliness to adhere to safety standards.
- Assisted in training new team members on operational procedures and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Handled cash register operations accurately, managing transactions and balancing till at shift end.
- Supported inventory management by restocking supplies and conducting regular stock checks.
- Implemented suggestions for process improvements that enhanced service speed and quality.
- Engaged with customers to resolve issues promptly, fostering a positive dining experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
High School Diploma - General Studies
Forrest Charter School
Truckee, CASkills
- Price memorization
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Exceptional communication
Detail-oriented
Professional appearance
POS software
Guest relations
Staff coordination
Reservations
Reservation coordination
Seating arrangements
Up-selling techniques
Group reservations management
Verbal and written communication
Customer engagement
Task prioritization
Order accuracy
Hospitality and accommodation
Food allergy awareness
Strong interpersonal skills
Front of house organization
Effective multitasking
Greeting guests
Food running
Table bussing
Guest complaint resolution
Safe food handling
Payment processing
Menu memorization
Service prioritization
High volume dining
Dining crew workflow optimization
Positive and professional
Price memorization
Timeline
Host
Newhalen Losge
06.2022 - 08.2022
Head of Store
Bottle Shop
12.2021 - 05.2022
Team Member
McDonald's Restaurant
07.2019 - 11.2021
High School Diploma - General Studies
Forrest Charter School