Chastidy Bates
Chicago,IL
Summary
Hardworking with proven relationship building and time management skills in fast paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
12
12
years of professional experience
Work History
Host
Lettuce Entertain You
Chicago
06.2025 - Current
- Greeted and seated guests, ensuring smooth dining experience.
- Managed reservation systems to optimize seating arrangements.
- Coordinated with kitchen staff to communicate guest needs and special requests.
- Trained new hosts on customer service standards and operational procedures.
Server /bartender
Juicy Seafood
Orland Park, IL
10.2022 - 03.2023
- Upsold daily specials and promotions, contributing to increased sales revenue.
- Served food and beverages promptly with focused attention to customer needs.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated POS system efficiently to process orders and manage payments accurately.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
FRONT DESK ASSOCIATE
Marriot Hotel
Atlanta, GA
09.2019 - 08.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.Handled payment processing and provided customers with receipts and proper bills and change.Managed guest check-in and check-out procedures, reservations and payments.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Managed customer complaints and rectified issues to complete satisfaction.Verified and collected client payments.Answered phone and emails to make reservations and take guest information.Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Server
U Bar
Atlanta, GA
10.2013 - 01.2018
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.Promoted desserts, appetizers and specialty drinks to optimize sales.Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.Enforced minimum age requirements for consumption of alcoholic beverages by checking
- Identification.Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.Cleaned tables and chairs to prepare dining area for next customers.Addressed complaints to kitchen staff and served replacement items.Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.Served food and beverages to patrons and immediately remedied issues with orders.Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Education
HIGH SCHOOL DIPLOMA - Chicago
Harper High School
Il01.2010
Skills
Listening Skills Credit And Cash Payments Guest Amenities Key Carding Cash Transactions
Hospitality Services
Food Safety Understanding
Dining Customer
Check Payment Processing
Menu Memorization
Price Memorization
High Energy and Stamina
Cash handling
Exceptional customer service
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
High volume dining
Team collaboration
Sales expertise
Food safety practices
Quality control
Table bussing
Timeline
Host
Lettuce Entertain You
06.2025 - Current
Server /bartender
Juicy Seafood
10.2022 - 03.2023
FRONT DESK ASSOCIATE
Marriot Hotel
09.2019 - 08.2021
Server
U Bar
10.2013 - 01.2018
HIGH SCHOOL DIPLOMA - Chicago
Harper High School