Olivia Soto D'Agostini
Land O' Lakes,FL
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
3
3
years of professional experience
Work History
Host
Glory Days Grill
Land O Lakes, FL
02.2024 - 08.2024
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Cashier
Sobeys
Kitchener , Ontario
01.2022 - 12.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Sunlake High School Adult Education
Land O' Lakes, FL05-2024
Skills
- Reservations Management
- Telephone reception
- Team Collaboration
- Server Support
- Guest Relations
- Customer Service
- Takeout order processing
- Front of House Organization
- Restroom Servicing
- Menu Memorization
- Guest Seating
- Upselling
- Price memorization
- Positive and professional
- Performance Improvement
- Reservation Management
- Cleaning and sanitation
- Cash Register Operation
- Payment Processing
- ID Verification
- Payment Collection
- Staff Training
- Cash Drawer Balancing
- Written and verbal communication
- Stocking and replenishing
Languages
Spanish
Limited
Timeline
Host
Glory Days Grill
02.2024 - 08.2024
Cashier
Sobeys
01.2022 - 12.2022
High School Diploma -
Sunlake High School Adult Education
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