Mackenzie Swanson
Camas,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and quality service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server/Cocktail Waitress
HOPS N' DROPS
Vancouver, WA
08.2024 - Current
- Learn and memorize a large menu in order to accommodate all guest's questions and improve their overall experience
- Serve multiple tables, typically 6-7, at a time while being equally attentive to all
- Managing time and completing side work in downtime between attending to tables
- Service guests in a friendly personable manner while also being time efficient
- Recommending food and alcoholic beverages to guests based on their interests
Barista
Starbucks
Camas, WA
05.2022 - 09.2024
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Promoted additional items with beverages, increasing store sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Approached each day with an adaptable attitude to ensure preparedness of any new changes
High Profile Live-in Nanny
Independent Child Care Services
Pacific Palisades, CA
01.2021 - 11.2021
- Built positive and nurturing environments to support child social and emotional growth
- Traveled with families to care for children and allow parents private time
- Managed time wisely and used coordination/planning skills to allow schedules of multiple children to flow smoothly and stress-free
- Stayed productive at all times while consistently bringing new ideas to the table
Nanny/Housekeeper
Independent Child Care Services
Burley, ID
05.2020 - 01.2021
- Managed time wisely in order to ensure all tasks could be completed
- Multitasked efficiently to balance the duties of childcare and housekeeping
- Made it a goal to not only complete daily tasks, but to go above and beyond to do more if able
- Took accurate note of duties needed to be done for the day and used coordination and planning skills to create an efficient plan
- Ran errands for employer in an organized and precise manner free of error
Education
High School Diploma -
Minico High School
Boise05.2020
Skills
- Communication skills
- Adaptability
- Ability to multitask
- Ability to work under pressure
- Customer service
- Time management
- Problem solving
- Conflict resolution
- Menu Memorization
Timeline
Server/Cocktail Waitress
HOPS N' DROPS
08.2024 - Current
Barista
Starbucks
05.2022 - 09.2024
High Profile Live-in Nanny
Independent Child Care Services
01.2021 - 11.2021
Nanny/Housekeeper
Independent Child Care Services
05.2020 - 01.2021
High School Diploma -
Minico High School
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