Mackenzie Talbert
Peoria,AZ
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
1
1
year of professional experience
Work History
Team Leader
Harkins Theaters
Peoria, AZ
06.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of various sizes while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for troubleshooting complex administrative and training issues promptly.
Education
Associate of Science - Kinesiology
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2023
Skills
- Teamwork and Collaboration
- Continuous Professional Improvement
- Attention to Detail
- Overseeing Daily Activities
- Coaching and Mentoring
- Cash Register Operations
- Analytical Thinking
- Issue Resolution
Timeline
Team Leader
Harkins Theaters
06.2021 - Current
Associate of Science - Kinesiology
Maricopa Community Colleges - Glendale Community College
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