MACKENZIE VASHAW
Surprise,AZ
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
Pandora Jewelry
Peoria, AZ
03.2023 - 11.2023
- Increased purchase amounts by cross-selling with similar products.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
- Collaborated with management teams to develop innovative marketing strategies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
Dave & Buster's
Glendale, AZ
04.2022 - 08.2022
- Collected payments and provided accurate change.
- Increased purchase amounts by cross-selling with similar products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Upsold additional items based on customer interests and needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and provided exceptional customer service.
- Assessed customer needs to provide assistance and information on product features.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
West Point
05.2022
Skills
- Exceptional Customer Service
- Organizational Skills
- Marketing and Sales
- Upselling
- Cash Handling Accuracy
- Problem-Solving Skills
- Exceeds Sales Goals
- Relationship Selling
- Flexible Schedule
- Listening Skills
Timeline
Sales Associate
Pandora Jewelry
03.2023 - 11.2023
Sales Associate
Dave & Buster's
04.2022 - 08.2022
High School Diploma -
West Point
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