Mackenzie Vilain
Silver Spring,Md
Summary
Dedicated Armed Security and Dispatch professional with over 10 years of experience in emergency communications and on-site incident response. Skilled in monitoring surveillance systems, dispatching personnel, and coordinating with law enforcement. Proven ability to remain calm under pressure, make critical decisions, and maintain a secure environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Excalibur Associates Inc
10.2023 - Current
- Received and prioritized incoming calls for service, dispatching security units to emergency and non-emergency situations in a high-volume environment.
- Tracked and logged all dispatched units and communications, maintaining a comprehensive record of daily security operations.
- Leveraged CAD software and GPS tracking to optimize response routes and reduce average dispatch-to-arrival time.
- Maintained constant radio communication with patrol units to provide real-time updates and ensure officer safety.
- Quickly de-escalated potentially volatile situations by maintaining calm and professional communication with the callers
Armed Security Officer / Dispatcher
Inter-con
09.2012 - 11.2023
- Monitored CCTV and alarm systems from a command center, dispatching armed response teams to 20+ incidents monthly with a 99.8% dispatch accuracy rate.
- Served as the primary liaison between on-site security personnel, management, and local law enforcement during emergencies.
- Conducted regular patrols and threat assessments to secure a [size or type of facility] and deter unauthorized access.
- Authored detailed and accurate incident reports for management and legal review, documenting all communication and response actions.
- Trained new security staff on dispatch procedures, patrol protocols, and the use of the incident reporting system.
- Managed access control points and verified credentials for all visitors and personal entering the facility
Education
High school diploma - undefined
Continental academic
Miramar, FLSkills
- Computer-aided dispatch systems
- Multi-line telephone systems
- Radio communication protocols
- CCTV monitoring
- Incident reporting and logging
- Emergency call handling
- Firearms proficiency and certification
- Threat assessment and emergency response
- Physical security patrols
- Access control and visitor management
- Use-of-force guidelines
- Rapid decision-making
- Calmness under pressure
- Verbal and written communication
- Attention to detail
- Problem-solving
Certification
- Armed permit (Maryland)
- Unarmed permit (Maryland)
- APCO
- NCIC
- CPR/First Aid/AED Certification
- Top Secret clearance
Timeline
Security Dispatcher
Excalibur Associates Inc
10.2023 - Current
Armed Security Officer / Dispatcher
Inter-con
09.2012 - 11.2023
High school diploma - undefined
Continental academic
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