MacKenzie Vincent
Kent,WA
Summary
Friendly Administrative Controller with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Administrative Controller
Seattle Heating & Cooling
04.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Answered constant flow of customer calls with minimal wait times.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Acted as first point of contact and set appointments for prospective clients.
Front Desk Receptionist
Granite & Marble Specialties
03.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Updated account information to maintain customer records.
- Defined problems to make decisions and moved forward to support quick resolution.
- Handled complaints and questions, and re-directed calls to other team members.
WMA
Elements Massage
08.2021 - 03.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Built clientele and created salon guests for life by portraying professional image and providing exceptional services.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Associate of General Studies - Communications
Green River Community College
Auburn, WA06.2022
High School Diploma -
Auburn High School
Auburn, WA06.2019
Skills
- Accounts Payable and Accounts Receivable
- Administrative Expertise
- Workflow Processes
- Microsoft Word
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Correspondence and Office Documents
- Project Support
- Search Engine Marketing
- Social Media Platforms
Timeline
Administrative Controller
Seattle Heating & Cooling
04.2023 - Current
Front Desk Receptionist
Granite & Marble Specialties
03.2022 - Current
WMA
Elements Massage
08.2021 - 03.2022
Associate of General Studies - Communications
Green River Community College
High School Diploma -
Auburn High School
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