MACKENZIE VOTIPKA
Immediate-hire F/T Seeking Employment
Overland Park,KS
Summary
Versatile, self-driven, and motivated professional with specialized experience in Customer Service/Satisfaction, Mortgage Lending & Processing operations, and Account Management/Data Entry. Seeking to join a company with growth opportunity, financial security, and enthusiastic environment to succeed personally and professionally. Excellent communicator, always eager to learn and apply new content, a strong eye for detail and accuracy, and a proactive attitude and consistent work ethic.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Mortgage Loan Processor I
Arvest Bank Operations
Overland Park, KS
10.2021 - 07.2022
- Checked daily reports each morning to identify priorities or issues for escalation to supervisors.
- Executed all tasks for completion each day assigned in Encompass pipeline, ensuring no delay occurred on loan files.
- Verified credit histories, personal references and employment backgrounds for each applicant, maintaining compliance standards and safety requirements for requesting and releasing personal information of applicants.
Mortgage Loan Officer Assistant
KS StateBank
Overland Park, KS
05.2021 - 08.2021
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
Mortgage Loan Operations Admin
nbkc bank
Kansas City, MO
08.2020 - 03.2021
- Performed daily maintenance of loan applicant database, compiling loan paperwork and double-checking for accuracy prior to updating files.
- Examined and verified applicant credit, personal references and employment histories, maintaining complete confidentiality.
- Filed and stacked loan documents in accordance to FHLMC, FNMA and GNMA protocol to upkeep satisfactory loan record management.
Customer Service Account Specialist I
Premium Waters, Inc
Riverside, MO
03.2020 - 07.2020
- Addressed various internal and external questions and concerns regarding shipping/routing, billing, status, services, carriers and scheduling.
- Prioritized and processed all inquiries and requests in timely manner, assisting with Office/Clerical tasks as needed.
- Surpassed performance goals by approaching all training and interactions with resourcefulness, adaptive skill sets, organization and customer-centric solutions.
Customer Service Representative I
Associated Wholesale Grocers, Inc
Kansas City, KS
12.2019 - 01.2020
- Input data into PCOMM and SCM from AWG divisions, buyers and retailers.
- Communicated directly with other divisional customer service representatives and AWG buyers to manage and maintain orders and accounts.
- Implemented alterations to item-code entries, working cooperatively with scheduling and routing team to deliver and/or order products as requested.
Bistro Cook
Hallbrook Country Club
Leawood, KS
05.2015 - 08.2018
- Prepared and expedited food orders to support waitstaff and other team members.
- Cleaned and organized preparation areas, tools and equipment to foster efficiency and modeled exceptional kitchen etiquette.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Assistant Teacher
Raintree Montessori School
Lawrence, KS
06.2017 - 08.2017
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Certified Nursing Assistant
Heritage of Overland Park
Overland Park, KS
07.2013 - 03.2014
- Demonstrated effective, sincere interpersonal skills and high-quality care for residents with Alzheimer's and/or Dementia in activities of daily living, including personal hygiene management, feeding and ambulation needs.
- Charted/recorded all interactions, incidents and other information required on residents' daily health logs.
- Complied with all company-specific and KSBN guidelines and performed hands-on nursing care to residents under MD/RN supervision.
Education
Bachelor of Arts - Spanish Language & Literature
The University of Kansas
Lawrence, KS 08.2015 - 05.2019
Skills
Technology Proficient & Savvy
undefinedTimeline
Mortgage Loan Processor I
Arvest Bank Operations
10.2021 - 07.2022
Mortgage Loan Officer Assistant
KS StateBank
05.2021 - 08.2021
Mortgage Loan Operations Admin
nbkc bank
08.2020 - 03.2021
Customer Service Account Specialist I
Premium Waters, Inc
03.2020 - 07.2020
Customer Service Representative I
Associated Wholesale Grocers, Inc
12.2019 - 01.2020
Assistant Teacher
Raintree Montessori School
06.2017 - 08.2017
Bachelor of Arts - Spanish Language & Literature
The University of Kansas
08.2015 - 05.2019
Bistro Cook
Hallbrook Country Club
05.2015 - 08.2018
Certified Nursing Assistant
Heritage of Overland Park
07.2013 - 03.2014
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