Mackenzie West
Vacaville,United States
Overview
4
4
years of professional experience
Work History
Cashier, Food preparation
Hokulia Shave Ice
Vacaville, United States
06.2021 - Current
- Assisted customers with product inquiries, provided recommendations, and resolved any issues or complaints
- Performed opening and closing process solo
- Operated cash register and processed sales transactions accurately and efficiently
- Managed and balanced cash drawer at the beginning and end of each shift
- Maintained cleanliness and organization of the checkout area and surrounding store
- Followed store policies and procedures, including handling returns and exchanges
- Collaborated with team members to ensure smooth operations and excellent customer service
- Trained new cashiers on store procedures and customer service
- Upsold products and promoted store loyalty programs to customers
- Managed inventory and restocked products on shelves as needed
- Maintained knowledge of current promotions and sales to inform customers
- Handled large volumes of cash and credit transactions accurately and securely
- Followed all cash handling and loss prevention procedures to prevent theft and fraud
- Managed social media accounts for the business.
Receptionist
Tax MD
12.2020 - Current
- Greet and welcome visitors and clients in a friendly and professional manner
- Answer and direct incoming phone calls to the appropriate department or individual
- Schedule and confirm appointments and meetings for staff and clients
- Manage and distribute incoming and outgoing mail and packages
- Utilize computer skills to manage and update company databases and records
- Assist with administrative tasks such as filing, data entry, and copying
- Follow company policies and procedures to ensure the smooth operation of the front desk area.
Education
Grand Canyon University
Phoenix, AZ08.2024
Vacaville High School
Vacaville, CA06.2024
Vacaville Christian High School
Vacaville, CA06.2022
Skills
- Communication
- Customer service
- Leadership
- Adaptability
- Problem solving
- Creativity
- Team work
- Schedule Flexibility
- Multitasking
- Food service
- Time management
- Computer skills including Microsoft office products
- Experienced in digital photography for still and action photos
- Social media marketing
References
- Alicia Borges, High School Volleyball Coach/Mentor, 08/01/19-01/01/24, (707) 761-7161
- Karen Papadopoulos, Teacher/Mentor, 08/01/22-06/01/24, (916) 612-8981
- Jennifer Ong, Hokulia Owner, 06/01/21-present, (707) 315-6365
- Andrea Trumble, Family friend, 08/01/18-present, (412) 370-7474
Timeline
Cashier, Food preparation
Hokulia Shave Ice
06.2021 - Current
Receptionist
Tax MD
12.2020 - Current
Grand Canyon University
Vacaville High School
Vacaville Christian High School