Maria Sorrentino
Webster,FL
Summary
Dynamic administrative professional with a proven track record at Brewer and Sons Funeral Home, excelling in customer service and meticulous document control. Resourceful in enhancing office workflows and maintaining confidentiality. Skilled in data entry and adept at organizing purchase orders, ensuring efficiency and compliance in fast-paced environments.
Empathetic, caring, and always striving to serve my community with the utmost compassion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier, Food Preparation
Sunoco Gas Station
Tarrytown, FL
05.2025 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Handled cash management duties, ensuring accurate cash drawer balances at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Administrative Assistant
Brewer and Sons Funeral Home
Clermont, FL
05.2021 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting families.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, IE Death Certificates and military discharge papers.
- Delivered excellent customer service through prompt responses to family inquiries, explaining the process and building strong relationships.
- Assisted on multiples of each: Removals, embalming and private autopsies.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Baker
Rosallie French Bakery
Winter Garden, FL
08.2018 - 08.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Sous Chef
Chef's Table at the Edgewater
Winter Garden, FL
08.2010 - 06.2015
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume pastry and dessert preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
Education
No Degree - Medical Assisting
Florida Metropolitan University
Winter Park, FL01-2004
High School Diploma -
American Community School
Cobham, Surrey, England06-1997
Skills
- Customer service
- Data entry
- Purchase orders organization
- Confidential document control
- Computer proficiency
- Resourceful
- Meeting arrangements
- Meticulous attention to detail
- Internet research
Certification
- Licensed Pre Need Advisor
- Florida Notary
Timeline
Cashier, Food Preparation
Sunoco Gas Station
05.2025 - 01.2026
Administrative Assistant
Brewer and Sons Funeral Home
05.2021 - 03.2025
Baker
Rosallie French Bakery
08.2018 - 08.2020
Sous Chef
Chef's Table at the Edgewater
08.2010 - 06.2015
No Degree - Medical Assisting
Florida Metropolitan University
High School Diploma -
American Community School