Mackenzie Wiggins
Anderson,SC
Summary
Personable and dedicated Customer Service Representative with extensive experience in restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Tony's Pizza & Subs
Anderson, SC
08.2020 - 12.2025
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Recruited and hired qualified candidates to fill open positions.
- Created training modules and documentation to train staff.
- Conducted quality, timely performance feedback and performance appraisals.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Waitresses
Fiesta Mexicana Restaurant
Anderson, SC
08.2019 - 08.2020
- Used suggestive selling techniques to promote add-on sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Education
High School Diploma -
Belton Honea Path High School
Honea Path, SC05.2021
Skills
- Interpersonal Relations
- Customer Relationship Management
- P>Strategic planning
- P>Policies and procedures
- P>Verbal and written communication
Certification
Microsoft soft skills training
Timeline
Manager
Tony's Pizza & Subs
08.2020 - 12.2025
Waitresses
Fiesta Mexicana Restaurant
08.2019 - 08.2020
High School Diploma -
Belton Honea Path High School