Mackenzie Willinger
St. Petersburg,FL
Summary
Detail-oriented office manager with expertise in patient scheduling and payroll administration. Known for streamlining office operations and enhancing team collaboration to improve efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Office Manager
Bay Injury & Rehab
St. Petersburg, Florida
06.2014 - Current
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated patient scheduling and appointment management for optimal clinic flow.
- Oversaw inventory management for office supplies and medical materials.
- Implemented office policies and procedures to enhance workplace organization.
- Trained new staff members on office protocols and patient interaction standards.
- Maintained electronic health records system for accurate patient data management.
- Facilitated communication between healthcare providers and administrative staff effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with patients.
- Processed payroll for diverse employee groups using automated systems.
- Reviewed timecards and attendance records for accuracy and completeness.
- Responded to employee inquiries regarding payroll discrepancies and documentation.
- Processed daily deposit transactions accurately and efficiently.
- Reviewed and reconciled daily deposit reports for discrepancies.
- Resolved customer complaints with professionalism and empathy.
Education
Associate of Arts - General Studies
St. Petersburg College
Clearwater, FL05-2017
Skills
- Office management
- Electronic health records
- Inventory management
- Patient scheduling
- Payroll administration
- Customer relationship management
- Attention to detail
- Time management
- Team collaboration
- Employee supervision
References
References available upon request.
Timeline
Office Manager
Bay Injury & Rehab
06.2014 - Current
Associate of Arts - General Studies
St. Petersburg College