Mackenzie Wise
Nederland,TX
Summary
Customer-focused hospitality professional dedicated to building long-term relationships with guests. Never lets any customer leave unsatisfied, and works hard to manage expectations and prevent conflicts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Chic-Fil-A
Port Arthur, TX
03.2024 - Current
- Filled and served various beverages for customers.
- Stocked service stations with ice, napkins and straws.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted guests with friendliness and professionalism.
- Resolved customer complaints quickly and efficiently.
- Brought food and drinks out to tables, while ensuring accuracy.
- Performed basic housekeeping duties such as sweeping floors, cleaning counters.
- Worked with fellow team members effectively.
Team Member
Golden Croissant
Nederland, TX
10.2023 - 11.2023
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Measured ingredients required for specific food items being prepared.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Labeled containers with identifying information like date prepared and expiration dates.
- Followed food safety standards and protocols.
- Assisted other servers with table bussing during peak periods.
Team Member
Subway
Nederland , TX
06.2023 - 07.2023
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Measured ingredients required for specific food items being prepared.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Labeled containers with identifying information like date prepared and expiration dates.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Disposed of leftover food following health code guidelines.
- Re-stocked, organized and arranged service and food stations.
- Swept and mopped floors in the kitchen area.
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
Closing Cashier
Checkers Rally's
Nederland, TX
01.2023 - 02.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Cross-trained in other positions such as dishwashing when needed.
- Operated dishwashing machines to clean dishes and utensils for use in meal service.
- Maintained cleanliness of work areas by sweeping, dusting, mopping.
Education
High School Diploma -
Nederland High School
Nederland, Texas06-2021
Skills
- Hospitality services
- Organizational Skills
- Team Collaboration
- Detail Oriented
- Reliability
- Multitasking
- Payment Processing
- Cash Handling
- Customer Service
Languages
English
Native/ Bilingual
Certification
- Food handlers Certificate
- ID Checkpoint Certificate
Accomplishments
- Junior Sailer of the year
Affiliations
- Botany
- Fine Arts
- Fiber Arts
- Avian Enthusiast
References
Chic-fil-a
Managers: Allison Ortiz, Diana Martinez, Isabel Esparza, Karina Espinosa.
409-722-4536
Timeline
Hospitality Team Member
Chic-Fil-A
03.2024 - Current
Team Member
Golden Croissant
10.2023 - 11.2023
Team Member
Subway
06.2023 - 07.2023
Closing Cashier
Checkers Rally's
01.2023 - 02.2023
High School Diploma -
Nederland High School