Mackenzie Woods
Dayton
Summary
Offering strong foundation in computer systems and keen interest in technology, ready to learn and develop in professional environment. Brings focus on system operations and software applications, ensuring smooth functionality. Possessing excellent problem-solving skills and strong attention to detail. Knowledgeable in computer systems and software applications, with proficiency in troubleshooting and data entry. Offering positive attitude and strong desire to learn and grow in customer service environment. Brings ability to quickly grasp industry standards and implement effective communication and conflict resolution techniques.
Overview
3
3
years of professional experience
Work History
Computer Operator
Kohls Department Store
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Played key role in disaster recovery efforts, quickly restoring data and systems following unforeseen incidents.
Customer Service Representative Manager
Kohls Department Store
08.2019 - 09.2022
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
Education
No Degree - Business
Sinclair Community College
Dayton, OH05.2026
High School Diploma -
Stebbins High School
Dayton, OH05.2020
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Routine management
- Clear communication
- Creative problem solving
- Follows directions
- Calm demeanor
- Positive and professional
- Dependable and responsible
- Multitasking
- Good decision making
- Teamwork and collaboration
- Excellent communication
- Organizational skills
Traveling the world
I love getting to see different parts of the world, and experience a new way of life.
Timeline
Customer Service Representative Manager
Kohls Department Store
08.2019 - 09.2022
Computer Operator
Kohls Department Store
No Degree - Business
Sinclair Community College
High School Diploma -
Stebbins High School
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