Mackenzie Wray
Virginia Beach,VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Assistant
Kalfus & Nachman
Norfolk, VA
05.2022 - Current
- Provided clients with updates to their case & resolved any concerns
- Obtained medical records, bills, and other relevant information needed for our client's case to progress
- Contacted medical providers for balances and subrogation companies for liens
- Negotiated liens and medical bills in order to get a reduction
- Prepared settlement statements
Intake Specialist
Kalfus & Nachman
Norfolk, VA
07.2021 - 05.2022
- Gathered information from potential clients to input into Needles Neos software and signed them up accordingly
- Answered phone calls from clients, insurance adjusters, and healthcare providers
- Utilized Needles Neos to determine which party the caller would need to speak to
Licensed Customer Service Representative
GEICO
Virginia Beach, VA
08.2020 - 06.2021
- Responded to customers’ requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
Assistant Store Manager
Claire's
Norfolk, VA
12.2017 - 07.2020
- Trained all employees on industry best practices and cultivated a company culture rooted in collaboration, support, and growth
- Analyzed reports based on relevant sales data and set performance benchmarks to ensure individual team members are equipped to meet expectations
Education
Esthetician Ceritification -
The Chrysm Institute of Esthetics
Virginia Beach, VA09.2018
High School Diploma -
Kempsville High School
Virginia Beach, VA06.2016
Skills
- Esthetics
- Multi-Tasking
- Retail Sales
- Understanding Legal Terminology and Documentation
- Customer Satisfaction
- Communication
- Teamwork
Certification
Notary Public, Virginia
Commonwealth of Virginia. Issued August 2022
Renewal Date: May 31, 2026
Timeline
Legal Assistant
Kalfus & Nachman
05.2022 - Current
Intake Specialist
Kalfus & Nachman
07.2021 - 05.2022
Licensed Customer Service Representative
GEICO
08.2020 - 06.2021
Assistant Store Manager
Claire's
12.2017 - 07.2020
Esthetician Ceritification -
The Chrysm Institute of Esthetics
High School Diploma -
Kempsville High School