Julieann Rowen
Jacksonville,FL
Summary
Results-driven professional with specialization in aesthetics and customer relations. Proven expertise in mentoring staff and implementing operational improvements. Successfully boosted sales through tailored customer service . A passion for the industry.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant Manager
Dollar Store
Ponte Vedra, Florida
11.2023 - Current
- Managed store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service techniques and product knowledge.
- Coordinated inventory management and restocking processes for efficient sales.
- Assisted in developing promotional displays to enhance product visibility.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Implemented operational improvements to streamline daily activities and workflows.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Aesthetician
Ponte Vedra Inn & Club Spa
Ponte Vedra Beach, FL
01.2017 - 03.2021
- Delivered expert skincare solutions while fulfilling all responsibilities of a skincare specialist
- Performed facials using advanced skincare techniques and high-quality products.
- Consulted clients to determine personalized skincare needs and treatment plans.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on skincare regimens and product usage for optimal results.
- Collaborated with team members to ensure seamless spa operations and services.
- Stayed updated on industry trends to continually improve skills and service offerings.
Spa Concierge
Southside Dermatology/The Spa and Laser Center
Jacksonville, FL
01.2014 - 01.2017
- Greeted and checked in patients at the front desk efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone calls and addressed patient inquiries promptly.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed appointment scheduling for dermatology and spa services.
- Processed patient paperwork and verified insurance information accurately.
- Handled billing and payment transactions with attention to detail.
- Maintained organized front desk area and ensured cleanliness.
- Anticipate, identify and ensure patients' needs are being met in the best possible way
- Demonstrated professionalism and diplomacy in managing challenging situations to maintain positive patient experiences.
- Excellent customer service skills & patient advocacy
- Handled and resolved customer complaints efficiently to ensure patient satisfaction and loyalty.
- Assisted with special events and marketing initiatives to enhance patient engagement and promote services.
- Facilitated product sales by providing expert consultations and closing transactions. of high-end skin care products such as ZO and Eminence, Private Label
- Monitored and tracked inventory levels to ensure sufficient stock.
- Aesthetician duties, Chemical Peels, Facials, Makeup apps, Microdermabrasion, Microneedling, High frequency, Dermal fusions, Radio Frequency
- Administrative tasks such as correspondence, emails & making appointments
Manager
Katherine and Company Salon & Spa
Westhampton Beach, NY
01.2009 - 01.2014
- Maintaining and reporting all monies, accounting of daily income and banking responsibilities
- Overseeing front desk and customer service interactions
- Increase retail sales of salon & spa services
- Inventory ordering and maintaining supplies
- Managed hiring processes and employee discipline.
- Marketing events to increase the revenue of the business
- Troubleshooting with clients and staff
- Assist the owner in various administrative tasks in running a successful business
- Scheduling of Staff
- Vendor interaction
Manager
Radu Physical Culture Spa and Wellness Center
Southampton, NY
01.2006 - 01.2009
- Maintained inventory and ordering of all supplies and products
- Handled new hires and dismissals with GM.
- Responsible for employee’s schedules, and appointments
- New staff education
- Maintained all filing systems, contracts and vendor relations
- Sales of services, memberships and retail to clients
- Troubleshooting with staff and clients/members
- Responsible for daily reports and deposits.
- Creating special events and marketing to promote the business
Aesthetician
PGA National Resort and Spa
West Palm Beach, FL
01.2003 - 01.2006
- Implementation specialty product and services
- Retained excellent records for return clientele and sales
- Expanded and maintained customer clientele base by providing excellent customer services
- Outstanding customer service relations
- Maintained accurate files and client purchasing history
- Trained client base on new product launches
Sales & Corp. Trainer
Babor Cosmetics Inc.
Palm Beach, FL
01.2000 - 01.2003
- National Sales Representative and Corporate Educator
- Customer relations, service diagnosis and troubleshooting
- Exceptional service and support to 125 accounts
- Responsible for expansion of product line which included presentations to large groups and creative marketing
- Education of Spa Owners, Directors, new and existing staff
- Maintained quotas and grew the line through heavy travel, cold calls and prospecting
- Executed strategic plans with my accounts to maximize their sales potential
Education
Certificate of Technical Studies - Massage
Palm Beach School of Wellness And Health
Palm Beach, FL01-2004
Certificate of Technical Studies -
St. Augustine Technical College
St. Augustine, FL04-2000
Certificate of Technical Studies - Skin Speialist
Orange Park Cosmetology School
Jacksonville, FL04-1997
Certificate of Technical Studies - Aeasthetics
The Dermal Institute
Ft. Lauderdale, FL01-1997
Associate of Arts - General
Florida Community College
Jacksonville, FL05-1982
Skills
- Sales expertise
- Corporate training
- Massage therapy
- Esthetics
- Nail technology
- Medical esthetics
- Customer service
- Spa operations management
Certification
- NY Esthetician, #2BR01296301
- FL Esthetician, #FS286
- FL Manicurist, #FS286
Timeline
Assistant Manager
Dollar Store
11.2023 - Current
Aesthetician
Ponte Vedra Inn & Club Spa
01.2017 - 03.2021
Spa Concierge
Southside Dermatology/The Spa and Laser Center
01.2014 - 01.2017
Manager
Katherine and Company Salon & Spa
01.2009 - 01.2014
Manager
Radu Physical Culture Spa and Wellness Center
01.2006 - 01.2009
Aesthetician
PGA National Resort and Spa
01.2003 - 01.2006
Sales & Corp. Trainer
Babor Cosmetics Inc.
01.2000 - 01.2003
Certificate of Technical Studies - Massage
Palm Beach School of Wellness And Health
Certificate of Technical Studies -
St. Augustine Technical College
Certificate of Technical Studies - Skin Speialist
Orange Park Cosmetology School
Certificate of Technical Studies - Aeasthetics
The Dermal Institute
Associate of Arts - General
Florida Community College