Summary
Overview
Work History
Education
Skills
Leadership Experience
Mentorship Experience
Timeline
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Mackenzie Morrison

Brooklyn,NY

Summary

Adventurous undergraduate student eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Inspires collaboration in team environments through communication and enthusiasm. Along with being forward-thinking and innovative, encourages a positive work culture in any setting. In search of job experience, while on break from school, with the aim to apply this skill set and make any work environment run effectively and efficiently.

Overview

5
5
years of professional experience

Work History

Crew Member

Trader Joe's
01.2022 - Current
  • Increasing customer retention rates through positive interactions and personalized customer service
  • Answering phone calls from customers who had questions, comments, and concerns about specific products
  • Cleaning and organizing to ensure store upholds safety standards and aesthetic appearance
  • Restocking merchandise during store hours to maintain supply levels to meet needs of customers

Order Writer

Trader Joe's
01.2022 - Current
  • Delivering exceptional customer service to every patron by leveraging extensive knowledge of products and services, and creating welcoming, positive shopping experiences
  • Accelerating sales rate in Fresh Section of Trader Joe's through remerchandising and utilizing past sales data to predict how much product to order
  • Organizing bi-weekly meetings with management to discuss sales, inventory, and displays

Seasonal Staff

Supreme Jamaican Restaurant
06.2019 - 11.2021
  • Assisted by taking orders, packaging food, and processing sales
  • Cleaned and organized counter, steam table, and prep station during down periods
  • Increased customer retention by creating a welcoming and comforting atmosphere

AEMES Research Scholar: Harrington Lab

Smith College
01.2021 - 05.2021
  • Analyzed the circadian rhythms of mice in relation to their health to show the correlation between irregular daily rhythms and adverse effects on health
  • Organized weekly meeting to discuss collected data, new publication releases, and upcoming experiments

AEMES Research Scholar: Pruss Lab

Smith College
08.2018 - 12.2020
  • Conducted research analysis on macroinvertebrates by examining the geological material in which they've been fossilized in
  • Used Scanning Electron Microscope to effectively study the structural biology of each macroinvertebrates sampled from New Zealand, Canada, countries in Africa, etc.

Education

Bachelor of Arts - Biology & Africana Studies

Smith College
Northampton, MA
05.2024

Skills

  • Project Planning
  • Relationship Building
  • Schedule and Calendar Management
  • State Mandated Reporter
  • Trained Birthing Doula
  • Mental Health First Aid Certification
  • CPR Certified
  • Proficient in Word, Excel, Powerpoint, Outlook

Leadership Experience

Cultural Chair, 08/2020 to 05/2021

Smith College African And Caribbean Association – Northampton, Massachusetts

  • Planned and coordinated weekly meetings, conferences and workshops to help boost team morale, recruit new members, and create a safe space for P.O.C. students on campus
  • Responsible for the group's effectiveness, actions and future plans as a board member
  • Curated and designed promotional material for public events

House President, 08/2020 to 02/2021

Smith College Morrow House – Northampton, Massachusetts

  • Created and directed events to help students formulate and sustain relationships within a virtual house community during COVID-19
  • Held virtual/In-Person visiting hours for individuals that needed a safe space in which they could receive advice and/or do homework
  • Led bi-weekly house council meetings to check in with members, planned upcoming activities, and maintained morale through team bonding exercises

Mentorship Experience

AEMES Mentorship, 08/2020 to 05/2021

Smith College – Northampton, Massachusetts

  • Mentored students on higher educational experiences by encouraging exploration of various research opportunities offered on campus, and perseverance through challenging STEM assignments
  • Conducted weekly zoom meetings with mentees to help them understand and overcome personal, social or academic problems affecting their educational success within STEM
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning based on personal experience

College Mentor, 07/2018 to 08/2019

New York Road Runners – Manhattan, New York

  • Collaborated with the head coach and assistant coaches to ensure that the runners were safe, healthy, and supported during 5K training sessions that took place in central park
  • Administered feedback to runners using positive reinforcement techniques to encourage and build confidence.
  • Implemented listening and questioning strategies to diagnose the needs of the runners and monitor progress.
  • Developed and hosted college readiness seminars and workshops for runners

Timeline

Crew Member

Trader Joe's
01.2022 - Current

Order Writer

Trader Joe's
01.2022 - Current

AEMES Research Scholar: Harrington Lab

Smith College
01.2021 - 05.2021

Seasonal Staff

Supreme Jamaican Restaurant
06.2019 - 11.2021

AEMES Research Scholar: Pruss Lab

Smith College
08.2018 - 12.2020

Bachelor of Arts - Biology & Africana Studies

Smith College
Mackenzie Morrison