Mackienze Stewart
Herriman,UT
Summary
Motivated and people-focused professional transitioning from nonprofit human services into a warehouse and business-focused environment, bringing a strong foundation in customer service, teamwork, and problem-solving. Experienced in fast-paced settings that require efficiency, clear communication, and professionalism under pressure. Known for building positive relationships, resolving concerns respectfully, and maintaining a strong work ethic with dependable attendance. My background in supporting diverse populations has strengthened my ability to stay calm, adaptable, and service-oriented qualities that directly contribute to a productive, member-focused warehouse environment. Seeking long-term growth within a business setting where I can contribute immediately while continuing to develop operational and leadership skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Case Manager
Volunteers of America
11.2025 - Current
- Provided family-centered case management, supporting with resources for housing stability, life skills, healthcare, mental health services, public benefits, and legal resources
- Expanded community partner relationships, increasing financial support for clients through authentic communication and intentional relationship management
- Served as a liaison between families, housing program, and property management to support tenancy stability and resolve housing-related issues
- Modeled self-care, accountability, and healthy boundaries to promote client independence and stability.
- Assisted families in locating, applying for, and maintaining stable housing
- Maintained accurate case documentation and developed a measurable case plan for clients
- Practiced trauma-informed care, cultural responsiveness, progressive engagement, and motivational interviewing skills to assist families effectively
- Demonstrated flexibility and the ability to adapt effectively to meet housing program needs
- Provided crisis intervention and assessed/responded to medical emergencies, including administering Naloxone and First Aid when appropriate
Youth Advocate
Volunteers of America
07.2025 - 11.2025
- Engages and builds rapport with youth through supportive conversations, empowering them to identify and pursue positive, stability-focused choices and connecting them with resources as needed.
- Maintains a safe and welcoming environment for clients, staff, and volunteers; assesses and responds to medical emergencies, such as emergency Naloxone treatment and First Aid when appropriate.
- Provides exceptional front-desk support by answering phones, greeting clients, community partners, and visitors, while offering professional assistance courteously and efficiently.
- Responds to challenging client behaviors using de-escalation techniques and a trauma-informed approach to encourage adherence to program expectations.
- Modeled self-care, accountability, and healthy boundaries to promote client independence and stability.
- Demonstrates reliability through consistent, punctual, and dependable attendance.
- Builds and maintains positive, professional relationships with community partners, including VOA program staff, emergency services, law enforcement, justice system representatives, community providers, and client families.
Homemaker/ Family Elderly & Child Caretaker
Private Household
Herriman, UT
11.2023 - 07.2025
Psychiatric Technician
Utah State Hospital (State of Utah)
Provo, UT
06.2023 - 11.2023
- Direct patient care as assigned by RN.
- Warmly welcome and integrate patients from diverse backgrounds, including underserved populations such as individuals of various cultural and racial identities and members of the LGBTQ+ community, while fostering an environment of respect, support, and inclusivity.
- Contribute to and uphold a secure and safe environment through monitoring and recording patient behavior, searching patient rooms, reporting dangerous situations, providing crisis intervention, and providing necessary emotional and practical support to patients
- Assists and escorts the patients to off-ground appointments and activities
- Encourage patients to participate in recreational activities and group therapies amongst peers and staff
- Lead new Psychiatric Technicians with on-the-job training
- Act as a member of the interdisciplinary treatment team.
- Protect the privacy and personal health information of patients
- Aids in the beginning and completion of patient treatment plans, education, and discharge planning.
- Uses provided vehicles to provide safe transportation for clients when needed
- Answers phone calls to communicate with staff, visitors, and volunteers as necessary
Storehouse Front End
Costco
Riverton, UT
04.2022 - 06.2022
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Packs member orders into boxes and transfers items to a separate cart for cashiers
- Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed
- Managed cash register operations, maintaining accurate cash drawers and receipts.
- Processed transactions accurately and efficiently, ensuring customer satisfaction.
Managed Accounts Consultant (Service and Operations)
LPL Financial
San Diego, California
09.2015 - 03.2017
- Assist financial advisors with inquiries about operations related to managed account platforms.
- Submit documentation to the internal trading group to initiate advisor requests, which include custom cash targets, dollar-cost averaging, and full or partial account liquidations.
- Update portfolio models in client accounts at the request of advisors upon receipt of documents.
- Communicate procedural expectations to advisors to foster a more effective relationship with their clients.
- Provide support to other consultants in various departments to relay operations and procedures of managed accounts.
Disputes Claims Specialist/ Escalations Team
eBay Inc.
Salt Lake City, Utah
08.2012 - 09.2015
- Handle a variety of customer supervisor escalations, including buying, selling, and technical troubleshooting
- Able to deliver difficult messages while acknowledging all aspects of empathy and providing the best customer experience
- Deliver coaching opportunities for customer service employees
- Coaching eBay sellers on best practices for improving their business skills
- Quickly identify the difference between fraudulent activity and a simple misunderstanding of policy.
Education
Bachelor of Science - Business Administration and Management
Western Governors University
Salt Lake City, UTAssociate of Science -
Salt Lake Community College
Salt Lake City, UTSkills
- Problem-solving
- Team collaboration
- Attention to detail
- Leadership and team building
- Goal oriented
Affiliations
National Alliance on Mental Illness (NAMI Member) 2025
Certification
- Core Advocacy Certification – Utah Domestic Violence Coalition 07/2025
- Case Management Certificate – DHHS 07/2025
- Naloxone Certified 01/2026
Timeline
Family Case Manager
Volunteers of America
11.2025 - Current
Youth Advocate
Volunteers of America
07.2025 - 11.2025
Homemaker/ Family Elderly & Child Caretaker
Private Household
11.2023 - 07.2025
Psychiatric Technician
Utah State Hospital (State of Utah)
06.2023 - 11.2023
Storehouse Front End
Costco
04.2022 - 06.2022
Managed Accounts Consultant (Service and Operations)
LPL Financial
09.2015 - 03.2017
Disputes Claims Specialist/ Escalations Team
eBay Inc.
08.2012 - 09.2015
Bachelor of Science - Business Administration and Management
Western Governors University
Associate of Science -
Salt Lake Community College