Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mackinzee Alvarado

Aurora,CO

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Solid team player with outgoing and positive demeanor in establishing relationships. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Passion for cultivating partnerships and growing businesses through relationships.



Overview

9
9
years of professional experience

Work History

Shop Manager

Bark N Wash
10.2015 - Current
  • Memorized company products and services to answer customer questions quickly
  • Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Resolved customer complaints and addressed emergency requests and needs
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Took money and cards from customers to handle payment processing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.

Pension Specialist

Compusys Of Colorado
01.2019 - 04.2020
  • Updated personnel handbooks and individual records to keep filed accurate and detailed
  • Handled multiple calls per work shift to address customer inquiries and concerns
  • Organized positions by factors such as salary and status to develop effective categories and operational strategies
  • Increased customer satisfaction by resolving calculation issues.
  • Increased accuracy of financial transactions through meticulous bookkeeping practices.

Cashier

Kohls
09.2018 - 12.2018
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Operated cash register for cash, check and credit card transactions
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Educated customers on promotions to enhance sales.

Education

No Degree - Biology

University of Northern Colorado
Greeley, CO

Bachelor of Science - Marine Biology

Unity College
Unity, ME
12.2025

High School Diploma -

Eaglecrest High School
Centennial, CO
05.2018

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Stocking and replenishing
  • Money handling abilities
  • Credit card processing
  • Report preparation
  • Creative problem solving
  • Excellent listening skills
  • Professional telephone demeanor
  • Animal care communication
  • Complex Problem-Solving
  • Performance Management

Additional Information

Volunteer with Miami Animal Alliance helping schedule transports, events, and fundraisers., Travel with groups in accordance to ocean research projects.

Timeline

Pension Specialist

Compusys Of Colorado
01.2019 - 04.2020

Cashier

Kohls
09.2018 - 12.2018

Shop Manager

Bark N Wash
10.2015 - Current

No Degree - Biology

University of Northern Colorado

Bachelor of Science - Marine Biology

Unity College

High School Diploma -

Eaglecrest High School

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Mackinzee Alvarado