Macky Giles
Bossier City,LA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Distribution Center Associate
Morris and Dickon
Shreveport, LA
05.2023 - 01.2025
- Made frequent adjustments to work plans to accommodate changing priorities.
- Utilized RF scanners to track products throughout the warehouse.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Prepared secure and well-organized shipping boxes, pallets and crates.
Courtesy Clerk
Krogers Grocery Store
Bossier City, LA
03.2019 - 04.2020
Cashier
Macdonald, PDI FOODS
Marietta , GA
04.2016 - 02.2019
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Greeted customers and provided assistance in locating items.
- Assisted with price checks, go-backs, and replenishing supplies.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA05-2016
Skills
- Customer service
- Cash handling
- Product knowledge
- Order processing
- Effective communication
- Team collaboration
- Shipping and receiving
- Computer skills
Timeline
Distribution Center Associate
Morris and Dickon
05.2023 - 01.2025
Courtesy Clerk
Krogers Grocery Store
03.2019 - 04.2020
Cashier
Macdonald, PDI FOODS
04.2016 - 02.2019
High School Diploma -
Kennesaw Mountain High School
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