Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Mackynzie Gause

Summary

Dynamic barista with expertise in hospitality service at Starbucks, recognized for enhancing customer experiences through personalized beverage crafting and effective complaint resolution. A dedicated team player skilled in time management and multitasking, consistently fostering a positive atmosphere while training new staff and maintaining high standards of cleanliness and organization.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
03.2023 - 06.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Barista

Starbucks
07.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Biology

BCECHS
Bolivia, NC
04-2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Hospitality service expertise
  • Multitasking and organization

Accomplishments

  • Supervised team of 3 staff members.
  • Memorized ingredients and recipes for 20 specialty drinks.
  • Resolved product issue through consumer testing.
  • Achieved consistent high quality by practice and hard work with accuracy and efficiency.

Interests

  • Knitting and Crocheting
  • Avid Reader
  • Animal Care
  • Photography

Timeline

Barista

Starbucks
07.2024 - Current

Barista

Starbucks
03.2023 - 06.2024

Biology

BCECHS