Mackynzie Gause
Summary
Dynamic hospitality professional with a strong background in customer service and team collaboration. Recognized for resolving customer issues promptly while crafting personalized beverage experiences, maintaining high cleanliness standards, and training new staff to foster a cohesive team environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Starbucks
Dallas
05.2026 - Current
- Led team meetings to communicate goals, expectations, and updates effectively.
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Assisted in scheduling shifts to optimize staffing and meet customer demand.
- Provided exceptional customer service by resolving issues and answering inquiries.
- Enforced health and safety policies to maintain a clean and safe work environment.
Barista and Shift
Starbucks
Forest City
07.2024 - 05.2026
- Created welcoming atmosphere by greeting customers warmly and promptly addressing their needs.
- Interacted with customers to understand their needs and preferences. during hectic periods to foster a fun, positive environment.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained clean, organized workspace to enhance productivity and ensure safety.
Barista
Starbucks
Leland
03.2023 - 06.2024
- Managed line flow and crowd control during peak hours. with quick, efficient service.
- Balanced front-of-house and back-of-house tasks during busy periods to maintain service quality.
- Resolved customer complaints promptly and professionally to enhance satisfaction and build loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
Biology
BCECHS
Bolivia, NC04-2023
Skills
- Multitasking and organization
- Customer service
- Team leadership
- Time management
- Effective communication
- Attention to detail
- Positive reinforcement
Accomplishments
- Supervised team of 3 staff members.
- Memorized ingredients and recipes for 20 specialty drinks.
- Resolved product issue through consumer testing.
- Achieved consistent high quality by practice and hard work with accuracy and efficiency.
Volunteer work
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Supported animal welfare, caring for animals and facilitating adoption events.
Interests
- Knitting and Crocheting
- Avid Reader
- Animal Care
- Photography
Timeline
Shift Leader
Starbucks
05.2026 - Current
Barista and Shift
Starbucks
07.2024 - 05.2026
Barista
Starbucks
03.2023 - 06.2024
Biology
BCECHS