MACY ARMANNE L. PANUNCIO
Daly City,California
Summary
To obtain a position with progression in mind that allows me to utilize my attitude of embracing change, innovation, improving quality service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Sr. Collections Representative – Payment Poster
UCSF Dental Center
San Francisco, CA
11.2022 - Current
- Responsible for posting and allocating payments
- Prepare daily clinic deposits
- Assess explanation of benefits (EOB) from insurance companies
- Keep accurate billing records and report any discrepancies
- Keep track of patient payment and EFT payments from insurance companies
- Post payments – manual and auto-posting in Epic billing system
- Understand and follow insurance requirements for proper payment posting guidelines
- Resolve all payments with missing Explanations of benefits (EOB)
- Identify accounts that require refunds
- Ensure line items adjustments are performed at the time of payment
Practice Coordinator II
UCSF Dental Center
San Francisco, CA
04.2021 - 11.2022
- Responsible for all front desk procedures for the Orthodontic and Periodontic Dental Clinic within the Department of Orofacial Sciences
- Greet and register new patients
- Handle heavy phones
- Assist patient with outside referrals
- Ensure that registration information and insurance information is correct
- Verify dental insurance eligibility (including Denti-cal)
- Retrieve patient messages
- Update all patient information
- Collect payments from patients for dental services rendered
- Assist in patient flow and work with staff, residents and faculty to ensure clinic efficiency
- Serves as the first point of contact for patients at the front desk for all questions and assistance
Practice Coordinator
UCSF Vaccine Clinic
San Francisco, CA
02.2021 - 04.2021
- Interviewing patients to collect basic demographic information
- Recording financial/insurance information as needed
- Updating patient records and ensuring info is needed
- Communicating process and next steps in vaccination process to customers
- Performing other administrative or data entry duties as required
Patient Service Representative and Part-Time Surgery Scheduler
Sutter Health-Palo Alto Medical Foundation
Burlingame, CA
01.2020 - 12.2020
- Company Overview: Cardiology Department
- Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
- Schedules and registers patient appointments and information
- Access EHR to communicate to clinical staff members and/or physicians through telephone encounters
- Balances cash sheet and cash drawer in accordance with performance standards
- Operates a multi-line telephone console
- Completes clerical and other front desk support
- Schedules patients for surgical procedures
- Completes patient paperwork for scheduling with appropriate CPT code
- Schedules diagnostic work pre- and post- operation
- Obtains prior authorizations from insurances
- Cardiology Department
Dental Receptionist and Dental Assistant
Cherryl Geluz D.M.D
So. San Francisco, CA
01.2015 - 12.2019
- Front office duties & Responsibilities:
- Answering phone calls
- Scheduling and confirming appointments, patient’s recall
- Checking and verifying insurance eligibility
- Accounting (posting payments)
- Treatment Planning
- Computer/data entry into dental management software
- Dental Assistant duties& Responsibilities:
- Assisting doctor
- Cleaning and sterilizing instruments
- Setting-up operatories
Education
Career Technical Education/Regional Occupational - Certified Medical Administrative Assistant
Burlingame, CA12.2013
FEU-East Asia College - General education prerequisites
FEU-East Asia College
Manila, Philippines09.2012
High school diploma -
Colegio de Sta. Cecilia
Valenzuela City, Philippines03.2012
Timeline
Sr. Collections Representative – Payment Poster
UCSF Dental Center
11.2022 - Current
Practice Coordinator II
UCSF Dental Center
04.2021 - 11.2022
Practice Coordinator
UCSF Vaccine Clinic
02.2021 - 04.2021
Patient Service Representative and Part-Time Surgery Scheduler
Sutter Health-Palo Alto Medical Foundation
01.2020 - 12.2020
Dental Receptionist and Dental Assistant
Cherryl Geluz D.M.D
01.2015 - 12.2019
Career Technical Education/Regional Occupational - Certified Medical Administrative Assistant
FEU-East Asia College - General education prerequisites
FEU-East Asia College
High school diploma -
Colegio de Sta. Cecilia
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