Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Macy Ballard

Hugo,OK

Summary

Motivated and adaptable professional with a diverse background in customer service, hospitality, and education. Experienced in managing customer interactions, providing exceptional service, and creating positive learning environments. Seeking to leverage skills in communication, problem solving, and customer care in a dynamic role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Teacher

WeeCare PreSchool
Cabot, AR
09.2024 - 12.2024
  • Created and implemented engaging lesson plans to foster children's cognitive, emotional, and social development.
  • Managed classroom behavior, maintaining a positive, inclusive learning environment.
  • Collaborated with other teachers and staff on lesson plans and group activities.

Customer Service Representative

Rock Dental Brands
Little Rock, AR
10.2017 - 09.2020
  • Respond to customer inquiries via phone, email, and chat providing timely and accurate information.
  • Resolve customer complaints and issues, ensuring high satisfaction.
  • Maintain detailed records of customer interactions and follow up as needed to ensure resolve.
  • Schedule appointments in our dental offices and reach out to new patients looking to establish care.

Server Trainer

On The Border
Conway, AR
08.2016 - 10.2017
  • Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
  • Coached staff members on best practices for optimizing server performance levels.
  • Provided exceptional service to high volume of daily customers.
  • Calculated charges, issued table checks, and collected payments from customers.

Cocktail Server

Choctaw Casino and Resorts
Pocola , OK
09.2014 - 03.2016
  • Provided high-quality service in a fast-paced environment, delivering drinks and food to customers.
  • Managed customer orders, ensuring timely service, and customer satisfaction.
  • Build rapport with customers, enhancing their dining experience, and encouraging repeat business.

Skills

  • Strong Communication and Interpersonal Skills
  • Conflict Resolution and Problem Solving
  • Multitasking and Time Management
  • Customer Service Excellence
  • Classroom Management and Curriculum Development
  • Cash Handling
  • Team Collaboration and Leadership

Certification

  • CPR Certified

References

References available upon request.

Timeline

Teacher

WeeCare PreSchool
09.2024 - 12.2024

Customer Service Representative

Rock Dental Brands
10.2017 - 09.2020

Server Trainer

On The Border
08.2016 - 10.2017

Cocktail Server

Choctaw Casino and Resorts
09.2014 - 03.2016
  • CPR Certified
Macy Ballard