Macy Blackburn
Concord,NC
Summary
Dynamic shopkeeper at Jenis Splendid Ice Creams with a proven track record in inventory management and exceptional customer service. Successfully implemented marketing strategies that boosted revenue and enhanced customer satisfaction. Adept at employee scheduling and fostering a positive team environment, ensuring operational excellence and a welcoming shopping experience.
Professional retail manager prepared for this role with strong track record in overseeing store operations and driving sales growth. Skilled in inventory management, customer service, and merchandising. Dependable team collaborator, adaptable to changing demands, and focused on achieving results. Known for strong organizational skills and effective communication.
Overview
7
7
years of professional experience
Work History
Shopkeeper
Jenis Splendid Ice Creams
Charlotte, NC
07.2021 - Current
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Created effective schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in the recruiting, hiring, and training of all new team members
- Assisted customers by answering questions, suggesting merchandise, and creating a personalized experience for each guest.
- Maintained detailed records of inventory levels, placing orders as needed to ensure optimal stock availability at all times.
- Implemented marketing strategies to attract new customers and increase overall revenue.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, balancing daily sales reports for financial integrity.
- Resolved customer complaints professionally, maintaining a positive store reputation within the community.
- Updated store layout periodically for fresh appearance and improved shopping experience for customers.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Live-Out Nanny
Private Family Home
Charlotte, NC
01.2018 - 10.2023
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Crew Member
Dunkin' Donuts
Concord, NC
10.2020 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Jay M Robinson High School
Concord, NC06-2021
Skills
- Friendly and positive
- Problem-solving
- Inventory management
- Work Planning and Prioritization
- Customer service
- Brand representation
- Employee scheduling
- Staff supervision
- Payroll management
Timeline
Shopkeeper
Jenis Splendid Ice Creams
07.2021 - Current
Crew Member
Dunkin' Donuts
10.2020 - 08.2021
Live-Out Nanny
Private Family Home
01.2018 - 10.2023
High School Diploma -
Jay M Robinson High School
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